Seasonal Stockroom Operations Associate

FashionUnited; Monona (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kohl's is seeking a friendly and proactive team member to deliver exceptional customer service and support daily store operations in Monona, Wisconsin. You will process shipments, replenish floors, and assist customers across in-store and omni-channel channels.

The role emphasizes teamwork, adherence to brand standards, and flexibility to work varied shifts, including nights and weekends. Ideal candidates demonstrate reliability and strong communication in a fast-paced retail environment.

Qualifications

• Excellent customer service and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Receive and process product, unload shipments, and handle omni-channel fulfillment.
• Replenish the sales floor based on sell-through and seasonal changes.
• Greet customers and assist with products and services.
• Support point of sale and customer service to speed transactions.
• Meet or exceed individual productivity, credit, loyalty goals.
• Follow company policies, safety guidelines, and leadership direction.
• Maintain a customer service mindset and resolve issues.

Skills

Excellent customer service

Multi-tasking

Verbal/written communication

Age 16 or older

Flexible availability

Job description

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You'll Do

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

All associate roles at Kohl's are responsible for:

What Skills You Have

Required

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience