Seasonal Stockroom Operations Associate

FashionUnited; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Kohl's in Austin, TX is seeking a store associate to deliver excellent customer service and to execute store operations, including freight processing, replenishment and omni-channel fulfillment.

You will greet customers, assist with products and services, and participate in training on brand standards, inventory procedures and safety policies. The role requires 16+ years, flexible days/nights/weekends/holidays, and a team‑oriented mindset.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Receive and process product, unloading shipments and manage stockroom operations and omni-channel fulfillment.
• Replenish the sales floor based on sell-through and seasonal changes.
• Greet customers and assist with products and services.
• Execute product protection standards.
• Participate in training on Kohl's brand standards, inventory procedures and productivity tools.
• Contribute to an inclusive culture with integrity and teamwork.
• Exercise good judgment and take appropriate actions with partners as needed.
• Provide exceptional customer service to anticipate needs and resolve issues.
• Support POS and customer service to speed transactions and enhance the shopping experience.
• Aim to meet or exceed individual productivity, loyalty, and credit goals.
• Handle multiple tasks within established timeframes.
• Follow company policies, procedures, and safety guidelines.
• Maintain adherence to safety policies for associates and customers.
• Respond to direction from supervisors and other personnel.
• Other responsibilities as assigned

Skills

Excellent customer service skills

Verbal/written communication

Must be 16 years of age or older

Flexible availability

Job description

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You'll Do

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

All associate roles at Kohl's are responsible for:

What Skills You Have

Required

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience