Seasonal Stock Ambassador

Ralph Lauren; Atlantic City (NJ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Hybrid working arrangements

Above-market time off

Incentive compensation

Robust benefits package

Learning opportunities

Job summary

Ralph Lauren Corporation in Atlantic City, NJ is seeking Brand Ambassadors to deliver a personalized shopping experience that exceeds customer expectations. You will be a team player focused on the RL brand, combining service, product knowledge and inclusivity to drive sales and loyalty.

These roles are entry points for future leadership opportunities within Ralph Lauren, with a path to grow as part of a premium lifestyle company. Hybrid work options and competitive benefits accompany the role.

Qualifications

• Retail experience in a high-volume or high-profile environment.
• Strong customer service and communication skills.
• Ability to work a flexible schedule including days, evenings, weekends, and travel as required.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Understand sales objectives and meet or exceed KPI targets.
• Contribute to monthly/quarterly/annual sales plans with the team.
• Connect customers using Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling.
• Educate customers on programs, initiatives, resources and offerings.
• Assist sizing in fitting rooms and maintain store standards.
• Maintain store visuals, policies and processes; handle opening/closing tasks.
• Support floor sets and replenishment activities.
• Participate in company trainings on compliance, product, talent development.
• Balance tasks while prioritizing the RL customer experience and provide feedback to management.
• Foster a cohesive, inclusive team environment.

Skills

Retail experience

Customer service

Communication

Flexibility

Job description

Pay Range

The pay range for this job is $14 - $18.86 per hour; actual pay is dependent on experience and geographic location. We will meet minimum wage and/or any other applicable legal pay requirements based on city, county, and state requirements.

Benefits

Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity.

Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Provides excellent customer service, ensuring there is always a customer first mindset.
2. Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
3. Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
4. Connect customers utilizing our Polo Connect program.
5. Demonstrates passion and knowledge of fashion and styling.
6. Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
7. Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
8. Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
9. Support operational activities such as floor sets, replenishment (ISOS), etc.
10. Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
11. Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
12. Provides necessary feedback to Management on product feedback, category opportunities or needs.
13. Maintains store visual standards and using visual techniques and company guidelines..
14. Supports a professional and positive work environment, champions company core values and upholds company policies,
15. collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

EXPERIENCE, SKILLS & KNOWLEDGE

1. Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
2. Ability to effectively communicate with customers and store personnel.
3. Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
4. Ability to operate the register, stand, move and walk for multiple hours.
5. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
6. Ability to build and maintain positive working relationships with customers, management, and co-workers.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.