Seasonal Brand Ambassador

Brobston Group; Somerville (MA); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Robust benefits package

Above-market time off

Hybrid work arrangements

Incentive compensation

Learning opportunities

Descrizione del lavoro

Ralph Lauren Corporation in Somerville, MA seeks Brand Ambassadors who put the customer first, delivering a personalized and inspiring shopping experience while representing the brand with passion and inclusivity.

You will collaborate with teammates to meet sales goals, use Polo Connect, maintain store standards, and participate in trainings. This entry-level path leads to future leadership roles within the company.

Competenze

• Retail or similar experience in a high-volume environment.
• Strong communication with customers and staff.
• Ability to stand, walk, and lift up to 30 lbs; flexible hours.

Mansioni

• Provide excellent customer service with a customer-first mindset.
• Meet or exceed sales KPIs and utilize tools to drive performance.
• Contribute to monthly, quarterly, and annual sales plans.
• Engage customers using Polo Connect.
• Demonstrate knowledge of fashion and styling.
• Educate customers on programs and offerings.
• Assist with fitting rooms and sizing.
• Maintain store standards and opening/closing duties.
• Support floor sets, replenishment, etc.
• Participate in company trainings.
• Balance tasks while prioritizing the RL experience.
• Provide feedback to management.
• Maintain store visuals.
• Collaborate with colleagues and foster inclusivity.

Conoscenze

Customer service

Sales capability

Communication

Teamwork

Flexibility

Strumenti

POS system

Visual merchandising

Descrizione del lavoro

Pay Range: The pay range for this job is $15 - $20.57 per hour; actual pay is dependent on experience and geographic location. We will meet minimum wage and/or any other applicable legal pay requirements based on city, county, and state requirements.

Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity.

Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

ESSENTIAL DUTIES & RESPONSIBILITIES

• 1. Provides excellent customer service, ensuring there is always a customer first mindset.
• 2. Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• 3. Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• 4. Connect customers utilizing our Polo Connect program.
• 5. Demonstrates passion and knowledge of fashion and styling.
• 6. Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• 7. Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• 8. Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• 9. Support operational activities such as floor sets, replenishment (ISOS), etc.
• 10. Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• 11. Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• 12. Provides necessary feedback to Management on product feedback, category opportunities or needs.
• 13. Maintains store visual standards and using visual techniques and company guidelines..
• 14. Supports a professional and positive work environment, champions company core values and upholds company policies,
• 15. collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

EXPERIENCE, SKILLS & KNOWLEDGE

• 1. Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• 2. Ability to effectively communicate with customers and store personnel.
• 3. Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• 4. Ability to operate the register, stand, move and walk for multiple hours.
• 5. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• 6. Ability to build and maintain positive working relationships with customers, management, and co-workers.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.