Seasonal Sr. Customer Assistance Representative - Rincon

Enterprise; Rincon (GA); On-site; USD 18,000 - 26,000; Full time

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr at the Rincon, GA branch. This seasonal, full-time role starts at $16 per hour (40 hours/week) with an expected end date of November 30, 2026.

Duties include handling reservations, inquiries, and customer service both in person and by phone, at the 6014 GA Highway 21 S Ste A Rincon, GA 31326 location. Responsibilities include greeting customers, processing returns, assisting with billing, and offering optional services while

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States without company sponsorship.
• High School Diploma or GED required.
• Minimum 1 year customer service/administrative experience.
• Valid driver's license with limited moving violations.

Responsibilities

• Take incoming calls for reservations, rate quotes, and questions; provide information and resolution.
• Manage outgoing calls for callbacks and miscellaneous tasks.
• Provide high level customer service in person and over the phone.
• Meet and greet customers in a friendly, timely manner.
• Provide directions and general assistance.
• Process returns, check-ins and exit transactions.
• Market the company while assisting customers in a safe, courteous manner.

Education

High School Diploma or G.E.D.

Must be at least 18 years old

Authorized to work in the United States

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.

This is a seasonal position with an end date of November 30, 2026.

Opening available at the following branch location:

• 6014 GA HIGHWAY 21 S STE A RINCON, GA 31326

This is a seasonal full time position with a starting rate of pay $16 / hour based on a 40 hour workweek.

Schedule

• Monday, Tuesday, Wednesday, Friday: 8:00am-6:00pm
• Saturday: 8:00am-12:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• This is a seasonal position and you may work up to November 30, 2026.