Seasonal Sr. Customer Assistance Representative - Las Vegas Airport

Enterprise Mobility; Las Vegas (NV); On-site; Full time

Job summary

Join a leading mobility company as a Seasonal Sr. Customer Assistance Representative at Las Vegas Airport. This role involves providing exceptional customer service, assisting with rentals, and performing administrative tasks. Ideal candidates will have experience in customer service and sales, along with a valid driver's license. This seasonal full-time position offers a starting pay of $16.50 per hour, with various schedules available.

Qualifications

• Minimum 1 year of customer service and sales experience.
• Must have a valid driver's license with no more than 2 moving violations.

Responsibilities

• Provide high-level customer service by assisting customers in person and over the phone.
• Process returns, check-ins, and exit kiosk transactions.
• Perform various administrative and basic accounting functions.

Skills

Customer Service

Sales

Education

High school diploma or GED

Some college

Job description

Seasonal Sr. Customer Assistance Representative - Las Vegas Airport

Join to apply for the Seasonal Sr. Customer Assistance Representative - Las Vegas Airport role at Enterprise Mobility

Seasonal Sr. Customer Assistance Representative - Las Vegas Airport

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Join to apply for the Seasonal Sr. Customer Assistance Representative - Las Vegas Airport role at Enterprise Mobility

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up to the airport location.

This is a seasonal full time position with a starting rate of pay of $16.50 / hour based on a 40 hour work week. This position will be located at the Las Vegas Airport rental car facility at 7135 Gilespie Street, Las Vegas, NV 89119.

The seasonal window starts May 2025 and cannot exceed 180 days.

Schedules Available

• Saturday - Wednesday 4pm - 1am
• Thursday - Monday 3pm - 12am
• Tuesday - Saturday 10am - 7pm
• Wednesday - Sunday 8am - 5pm
  
  

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and/or over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Understand and communicate rental terms and conditions, vehicle features and other services
• Sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
  
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or GED equivalent required
• Some college preferred
• Must have a minimum of 1 year of customer service and sales experience in retail, guest services, hospitality or administrative support
• Must have a minimum of 6 months experience working outdoors in various weather elements
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements

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