Seasonal Software Trainer (Texas-Based)

Msbconnect; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

MSB School Services is seeking a Seasonal Software Trainer to provide comprehensive training to school district staff on their documentation software. The role involves significant travel and requires strong communication and interpersonal skills, along with the ability to adapt to various training environments. Successful completion of the training period will ensure knowledge of administrative software tools and quality customer service.

Benefits

Mileage reimbursement

Hotel accommodations covered

Meal expenses covered

Flexible scheduling

Qualifications

• Self-motivated to solve problems.
• Ability to communicate clearly and effectively.
• Strong interpersonal skills.

Responsibilities

• Facilitate training sessions on MSB’s software.
• Ensure staff understand documentation processes.
• Assist Technology Product Manager with customer service.

Skills

Communication

Problem-solving

Multitasking

Team collaboration

Interpersonal skills

Job description

About Us

MSB School Services is an educational consulting firm that works directly with the Special Education community. We help our clients maximize their reimbursements from the Medicaid to Schools program, providing much-needed funding back to the school districts that we serve. We are able to accomplish this by always looking to Our Purpose: to collaboratively pursue excellence in Medicaid with school districts in a way that builds compliance, accuracy, and maximization and yields client loyalty. We focus exclusively on meeting the needs of school districts, implementing new technologies and processes with a commitment to excellence in quality and compliance in order to fulfill our purpose. We pride ourselves on going above and beyond the call of duty, not just existing as another billing vendor. MSB is not a one-size-fits-all company; we are versatile and fully customizable to fit each individual district’s needs. Rather than providing districts with only a single person as a resource, our entire company is available as a support system, with each and every member dedicated to our purpose and our guiding principles. We center ourselves on building lasting and meaningful relationships that create a family dynamic for both our clients and our employees. Rooted in community, trust, and transparency, MSB is held to the highest standard to empower and lead our clients and ourselves in a way that is always driven by one singular purpose - to simplify districts' Medicaid experience so they can impact students!

Our Guiding Principles

At MSB, we have a greater sense of direction to help us achieve Our Purpose thanks to our Guiding Principles. Our Guiding Principles outline how a member of the MSB Family should engage with our clients and each other. At the end of the day, our Guiding Principles define the type of person we want to work with and ultimately who we aspire to be. We recommend visiting our Guiding Principles page at http://msbconnect.com/Story/#GuidingPrinciples to learn more.

Overcome Fear

Choose a Positive Attitude

Aspire to Lead

Communicate with Integrity

Learn with Humility

Delight Clients

Celebrate Innovation

Readily Adapts

Promote Teamwork

Establish Trust

Pursue Profit

Purpose

The primary objective of a seasonal software trainer is to facilitate training sessions on MSB’s documentation software program to school district staff, based upon the predetermined expectations set by the school district administrators. Seasonal trainers are to ensure school staff meet the baseline requirements of understanding the functionality of the software and how to finalize their documentation on a weekly basis, while showing professionalism.

Other Common Job Titles: Software Trainer

Work Location: Remote

Work Hours/Status: Hourly

Travel Requirements: 90%-100% of the time Monday - Friday; Including some travel opportunities to or from a location on a Sunday night or Saturday morning.

Travel up to 5,000+ miles is possible, but exact mileage is not guaranteed. Training primarily takes place in Texas, with potential travel to New Hampshire.

Season date range:
July - August; With the possibility of an extension through September

HR/Employee Benefits:

• $40/hour for scheduled training sessions
• $13/hour for non-training hours (including preparation, meetings, and administrative tasks)
• Mileage reimbursement for work-related travel
• Hotel accommodations covered for overnight stays, if required
• Meal expenses covered while traveling
• Flexible scheduling available
• Potential opportunity for a full-time position after the season concludes

Your Impact & Duties:

• Be certified in our training methods and consultation by the end of the training period (one week if training at 20 hours/week, or two weeks if training at 40 hours/week)
• Understand our proprietary tool (X Logs) at an administrative level
• Learn presentation and facilitate entire training/workshop
• Directly interact with MSB training staff and the Technology Product Manager
• Provides insight to the Technology Product Manager on high-level situations from other team members.
• Defusing high-stress situations by listening to users and providing speedy, effective resolutions
• Acting as the voice of the company on the front lines and providing excellent customer service
• Maintain a healthy and respectful work environment
• Meet expectations and goals determined by the Technology Product Manager
• Ensure processes are maintained and followed as set by the Technology Product Manager
• Clear communication with Technology Product Manager, other Seasonal Software Trainers, and Program Specialists.

What We’re Looking For

• Self-motivated to solve problems rather than waiting for an answer
• Ability to multitask in a fast-paced environment while maintaining a high level of attention to detail
• Ability to perform comfortably in front of large groups of people
• Ability to communicate clearly and effectively
• Ability to collaborate in a team environment
• Motivated to help and empathize with end-users
• Above-average knowledge and experience with current technology and devices
• Exceptional interpersonal, written, and verbal communication skills
• Honest and Hardworking

Interested in joining our team? We are interested in learning more about you. Apply now!

MSB School Services is an Equal Opportunity Employer committed to providing a diverse environment. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. If you require reasonable accommodation during the application process, please contact us at [e-mail].