SEASONAL Service Team Member

The Michael's Companies; Mattoon (IL); Hybrid; USD 21,000 - 25,000; Part time

Job summary

The Michaels Companies in Mattoon, IL is seeking a Part-time Seasonal Service Team Member to help customers, operate the checkout, and keep the store well‑stocked and organized. You will unload trucks, stock shelves, and participate in planograms while delivering a friendly shopping experience.

Responsibilities include assisting customers, processing transactions accurately, promoting rewards programs, and supporting omni‑channel processes like BOPIS/SFS.

Qualifications

• Retail or customer service experience preferred.
• Must be at least sixteen (16) years old.
• Ability to stand for long periods and perform light to heavy merchandise tasks.

Responsibilities

• Deliver friendly customer service and help shoppers locate items.
• Provide a fast, friendly checkout with cash handling to standards.
• Promote Rewards and Private Label Credit Card enrollments.
• Inform customers about the VOC survey and omni‑channel options (BOPIS/SFS).
• Assist with truck unloading, stocking, and floor set (POGs).
• Maintain in‑stock conditions and complete recovery and returns.
• Support shrink and safety programs; follow SOPs and company policies.
• Cross trained in Custom Framing selling and production; perform other duties as assigned.

Skills

Retail experience

Customer service

Framing production

Job description

## SEASONAL Service Team MemberApplylocations: Store - 1417 Fort Worth Waytime type: Part timeposted on: Posted Todayjob requisition id: R00321506Store - Mattoon, ILDeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.* Help customers shop, locate products, and provide them with solutions* Provide a fast and friendly checkout experience; execute cash handling to standards* Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments* Educate customers on the Voice of Customer (VOC) survey* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)* Participate in the truck unload, stocking, and planogram (POGs) processes* Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store* Perform Store In Stock Optimization (SISO) and AD set duties as assigned* Support shrink and safety programs* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members* Cross trained in Custom Framing selling and production**Other duties as assigned****Preferred Knowledge/Skills/Abilities****Preferred Type of experience the job requires*** Retail and/or customer service experience preferred**Physical Requirements****Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Lifting heavy boxes and accessing high shelves by ladder or similar equipment* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**Michaels requires all team members in this role to be at least sixteen (16) years or older.**Total Base Pay Range for this Position:**$15.00 - $17.70This position may be eligible for overtime compensation in accordance with state and local laws.At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.