Seasonal Service Team Member

Michaels; Holmdel Township (NJ); Hybrid; USD 22,000 - 26,000; Part time

Job summary

The Michaels Companies in Holmdel, NJ is seeking a store team member to deliver friendly customer service, help customers find products, and ensure a fast checkout experience. You will unload trucks, stock shelves, and keep the store well-merchandised and in stock.

You’ll also participate in omni-channel tasks (BOPIS/SFS), support inventory accuracy, and follow SOPs to ensure a safe, welcoming shopping environment. Previous retail experience valued.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and perform physical tasks.
• Excellent communication and problem-solving skills.

Responsibilities

• Deliver friendly customer service and assist shoppers quickly.
• Provide fast, accurate checkout and handle cash according to standards.
• Assist with truck unload, stocking, and planogram maintenance.
• Keep store recovery standards, backroom organization and in-stock levels.
• Engage customers on Rewards program and Private Label Credit Cards.
• Support BOPIS and Ship From Store processes when needed.
• Follow SOPs, safety procedures, and company policies.

Skills

Customer service

Cash handling

Stocking

Merchandising

Teamwork

Job description

Store - NWK-HOLMDEL, NJDeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.* Help customers shop, locate products, and provide them with solutions* Provide a fast and friendly checkout experience; execute cash handling to standards* Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments* Educate customers on the Voice of Customer (VOC) survey* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)* Participate in the truck unload, stocking, and planogram (POGs) processes* Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store* Perform Store In Stock Optimization (SISO) and AD set duties as assigned* Support shrink and safety programs* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members* Cross trained in Custom Framing selling and production**Other duties as assigned****Preferred Knowledge/Skills/Abilities****Preferred Type of experience the job requires*** Retail and/or customer service experience preferred**Physical Requirements****Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Lifting heavy boxes and accessing high shelves by ladder or similar equipment* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**Michaels requires all team members in this role to be at least sixteen (16) years or older.**Total Base Pay Range for this Position:**$16.25 - $19.10This position may be eligible for overtime compensation in accordance with state and local laws.