Seasonal Service Associate

FashionUnited; Pittsburgh (Allegheny County); On-site; USD 18,000 - 22,000; Part time

Job summary

Kohl's in the United States is seeking a customer service associate to deliver outstanding service at the point of sale and through store processes.

You will greet customers, operate the cash register, scan items, process payments, and bag merchandise while maintaining brand standards and efficiency. This role emphasizes speed, accuracy, teamwork, and a friendly shopping experience across shifts, including days, nights, weekends, and holidays.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Client facing retail or service industry experience.

Responsibilities

• Greet customers, assist with products and payments, operate register, scan items, bag merchandise.
• Accurately and efficiently execute POS and customer service standards.
• Meet or exceed goals for credit and loyalty programs.
• Support inventory accuracy and merchandise disposition.
• Assist in training new hires on POS procedures and brand standards.
• Participate in daily service processes including cash balancing.

Skills

Customer service

Multi-tasking

Attention to detail

Communication

Interpersonal skills

Flexible availability

Job description

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You’ll Do

Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment

Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service

Meet or exceed individual goals (e.g., credit, loyalty)

Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices

Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards

Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

All associate roles at Kohl’s are responsible for:

Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues

Accomplishing multiple tasks within established timeframes

Following company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers

Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel

Other responsibilities as assigned

What Skills You Have

Required

Excellent customer service skills and ability to multi-task with strong attention to detail

Verbal/written communication and interpersonal skills

Must be 16 years of age or older

Flexible availability, including days, nights, weekends, and holidays

Preferred

Client facing retail or service industry experience