Seasonal Retail Sales Associate

FashionUnited; Fond du Lac (WI); On-site; USD 18,000 - 25,000; Full time

Job summary

Kohl's is seeking a customer‑focused associate to deliver excellent service at the point of sale, greeting customers, processing transactions, and POS duties in a fast-paced retail environment. You will support inventory, training and daily service processes, while upholding Kohl's brand standards and policies.

Flexibility to work days, nights, weekends and holidays is preferred; prior retail experience is a plus.

Qualifications

• Excellent customer service and ability to multitask.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including holidays, weekends and evenings.
• Must be 16 years of age or older.

Responsibilities

• Engage customers by greeting them and assisting with products and services, operate a cash register, scan items, bag merchandise and handle payments.
• Ensure POS and customer service standards are met with courteous, friendly, fast and efficient service.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy and proper merchandise disposition practices.
• Participate in daily service processes (register balancing, change orders, replenishment).
• Assist in training new hires on service processes and POS procedures.

Skills

Customer service

Cash handling

Multi-tasking

Communication

Attention to detail

Tools

POS system

Job description

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You'll Do

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
• Meet or exceed individual goals (e.g., credit, loyalty)
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl's brand standards
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

All associate roles at Kohl's are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

What Skills You Have

Required

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience