Seasonal Selling Associate (FOH)

Neiman Marcus; Scottsdale (AZ); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Employee discount

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Neiman Marcus in Scottsdale seeks a Seasonal Selling Associate to join our luxury retail team during peak season. You will warmly welcome clients, help them find products and process sales at the register, while delivering exceptional service.

You will work across departments as needed, support curbside and BOPIS, and aim to elevate the client experience with personalized service. Must have at least 1 year in customer-centric roles, be comfortable with retail tech, and flexible to nights,

Qualifications

• At least 1 year of experience in a customer-centric role with ability to sell products and services.
• Familiar with retail and mobile technologies.
• Willing to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Warmly welcome clients at store entrances and in departments and transition to the right associate.
• Serve in different areas of the store based on business needs.
• Process Point of Sale transactions efficiently when needed.
• Handle escalated issues by connecting customers with management.
• Demonstrate follow-up on customer requests and questions.

Skills

Customer service

Sales

Retail experience

Tools

Retail technologies

Mobile technologies

Job description

Who We Are

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description

YOU WILL BE: As a Seasonal Selling Associate, you will be working to enhance the client experience with our selling team during our most magical time of year. You will report to a Sales Manager, the team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional customer service.

WHAT YOU WILL DO:

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs
• Serve in different areas of the store based on business needs
• Process efficient Point of Sale transactions as needed
• Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
• Demonstrate follow-up on customer requests, questions and needs
• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty
• Partner to support Fitting Room Experiences when needed
• Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery
• Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services
• Familiar with and able to use retail and mobile technologies
• Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays

Your Life And Career At Exemplar Luxury Group

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Salary Range $17.05 - $21.32*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.