Seasonal Selling Associate (FOH)

Saks Fifth Avenue Llc; Fort Worth (TX); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Employee discount

Job summary

Neiman Marcus is seeking a Seasonal Selling Associate to enhance the client experience during peak season. You will report to a Sales Manager and contribute to exceptional customer service in a luxury environment.

Responsibilities include welcoming clients, assisting in various store areas, processing POS transactions, and supporting BOPIS/curbside and alterations with the operations team. Flexibility for nights, weekends, and holidays is required.

Qualifications

• 1 year of experience in customer-centric role(s) with proven ability to sell products and services.
• Familiar with and able to use retail and mobile technologies.
• Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays.

Responsibilities

• Welcome clients at store entrances and welcome desks and transition to the right associate.
• Work across store departments based on business needs.
• Process POS transactions as needed.
• Handle escalated issues by connecting the customer with a manager.
• Follow up on customer requests, questions and needs.
• Support BOPIS and Curbside pickup, Alterations in partnership with Operations.
• Assist with Fitting Room experiences as needed.
• Suggest services like Alterations, Personalization, Food or Beverage, packaging or delivery.

Skills

Customer-centric

Retail tech

Flexible schedule

Job description

Salary Range $17.05 - $21.32*

Job Description:

WHO WE ARE:

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and "Retail-tainment" initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE:

As a Seasonal Selling Associate, you will be working to enhance the client experience with our selling team during our most magical time of year. You will report to a Sales Manager, the team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional customer service.

WHAT YOU WILL DO:

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs

• Serve in different areas of the store based on business needs

• Process efficient Point of Sale transactions as needed

• Efficiently and graciously handles escalated issues by connecting customer with a member of the management team

• Demonstrate follow-up on customer requests, questions and needs

• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty

• Partner to support Fitting Room Experiences when needed

• Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery

WHAT YOU WILL BRING:

• Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services

• Familiar with and able to use retail and mobile technologies

• Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• An amazing employee discount

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail] .

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.