Seasonal Selling Associate (FOH)

Saks Fifth Avenue; New Jersey; On-site; USD 27,000 - 34,000; Part time

Benefits offered by this job

Employee discount

Job summary

Neiman Marcus is seeking a Seasonal Selling Associate to enhance the client experience on the sales floor during peak shopping season. You will welcome customers, direct them to the right associates, process POS transactions, and support curbside pickup and alterations in partnership with managers.

The role requires at least 1 year in a customer-focused environment, comfort with retail and mobile tech, and flexibility to work nights, weekends, and holidays.

Qualifications

• Minimum 1 year of experience in customer-centric roles with sales skills.
• Familiar with and able to use retail and mobile technologies.
• Able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Greet clients warmly at store entrances and departments and connect them to the right associate.
• Work in different areas of the store as needed by business needs.
• Process POS transactions efficiently when required.
• Handle escalated issues and connect customers with management.
• Follow up on customer requests and inquiries.
• Support BOPIS and curbside pickup, alterations in partnership with Operations.
• Assist fitting room experiences when needed.
• Suggest additional services to enhance the client experience.

Skills

Customer service

Sales experience

Retail tech

Mobile tech

Flexibility

Job description

Salary Range $19.61 - $24.51*

Job Description:

WHO WE ARE:

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world’s top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE:

As a Seasonal Selling Associate, you will be working to enhance the client experience with our selling team during our most magical time of year. You will report to a Sales Manager, the team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional customer service.

WHAT YOU WILL DO:

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs
• Serve in different areas of the store based on business needs
• Process efficient Point of Sale transactions as needed
• Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
• Demonstrate follow-up on customer requests, questions and needs
• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty
• Partner to support Fitting Room Experiences when needed
• Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery

WHAT YOU WILL BRING:

• Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services
• Familiar with and able to use retail and mobile technologies
• Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• An amazing employee discount

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.