Seasonal Security & Guest Experience Officer

Oaklawn; Hot Springs (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Oaklawn in Hot Springs, Arkansas seeks a Security Officer to help protect guests and Team Members while upholding our values. You will monitor property, enforce laws, control access, and respond to incidents with professional discretion and urgency.

The role requires patrols, incident reporting, safety escorts, and collaboration with management to maintain a safe, welcoming environment for all visitors, with potential for overtime as needed.

Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent.
• 1+ year security or similar experience preferred.
• Guest service experience is a must.
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to maintain a calm, professional and friendly demeanor in all situations.
• Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

• Monitoring property and enforcing underage gambling and drinking laws.
• Responding to verbal and/or physical altercations and applying appropriate measures.
• Conducting security post inspections and maintaining logs.
• Patrolling designated areas on foot to prevent theft, violence, safety issues and hazards.
• Performing door checks to ensure locked areas remain secure.
• Responding to security calls and alarms and operating communication equipment.
• Providing escorts of company funds and assisting guests and Team Members as needed.
• Complying with Oaklawn policies and procedures and local, state and federal regulations.
• Communicating effectively with all levels of staff and guests and maintaining confidentiality.

Job description

Oaklawn in Hot Springs, Arkansas seeks a Security Officer to help protect guests and Team Members while upholding our values. You will monitor property, enforce laws, control access, and respond to incidents with professional discretion and urgency.

The role requires patrols, incident reporting, safety escorts, and collaboration with management to maintain a safe, welcoming environment for all visitors, with potential for overtime as needed.