Seasonal Sales Support - San Jose, CA

Tiffany & Co.; San Jose (CA); On-site; USD 31,000 - 36,000; Full time

Job summary

Tiffany & Co. Seasonal Team Members play a key role in representing the Tiffany brand during the holiday season, delivering memorable client experiences and assisting with daily store operations.

They must be able to work non-traditional hours, have retail or luxury client service experience, and communicate effectively with clients and team members to support sales and service goals.

Qualifications

• Experience in luxury retail or client services.
• Ability to work nights, weekends and holidays.
• Strong verbal and written communication.
• Ability to prioritize multiple tasks.

Responsibilities

• Be a brand ambassador and warmly welcome Clients.
• Enhance client experience through hospitality and store amenities.
• Assist with engraving station where applicable.
• Manage floor waiting list when needed.
• Keep hospitality area stocked, neat and clean.
• Communicate issues to management.
• Assist with boxing, wrapping, POS duties and restocking.
• Support operations with policies and after-sales service.
• Assist with inventory and special projects.

Skills

Customer service

Communication

Hospitality

Multitasking

Flexibility

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Tiffany & Co. Seasonal Team Membershold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Membersare excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our clients. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.

As a Seasonal Team Member, you will:

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Experience Required:

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in the United States or in the country where the position is based.

California Wage Transparency Disclosure - range for this position: $22.19 - $26.10