Seasonal Sales Pro: Fast-Paced Customer Champion

Five Below Inc; Dunn (NC); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below Inc. is hiring for a retail associate to greet customers, share product knowledge, and support store events. You will assist with inquiries, process transactions on cash registers, and help maintain stock levels while delivering friendly service in a fast-paced environment.

The role requires a welcoming attitude, the ability to handle multiple customers, and a willingness to learn product layouts and promotions. Training will cover on-the-job procedures and safety standards.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with technology (computers, cash registers, handheld/mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer engagement

Communication

Team collaboration

Adaptability

Tools

Cash registers

Hand-held devices

Mobile devices

Job description

Five Below Inc. is hiring for a retail associate to greet customers, share product knowledge, and support store events. You will assist with inquiries, process transactions on cash registers, and help maintain stock levels while delivering friendly service in a fast-paced environment.

The role requires a welcoming attitude, the ability to handle multiple customers, and a willingness to learn product layouts and promotions. Training will cover on-the-job procedures and safety standards.