Seasonal Sales & Guest Experience Pro (Flexible Schedule)

Five Below Inc; North Olmsted (OH); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking a Retail Associate to join our team in North Olmsted, OH. You will greet customers, help shoppers find items, and share product knowledge to meet their needs. The role requires flexibility to work days, evenings, weekends, and possibly overnight shifts.

You will handle cash and handheld devices, work with teammates to promote events, and ensure a friendly, efficient shopping experience for every guest.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Responsibilities

• Greet and assist customers promptly.
• Understand and meet customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions to enhance the shopping experience and drive sales.
• Resolve customer concerns and offer alternative solutions, turning returns into exchanges when possible.
• Communicate needs to management about merchandise restocking, service requirements, and customer feedback.
• Support the team to achieve store and company objectives and maintain a positive work environment.

Skills

Customer service

Communication

Tools

Cash register

POS system

Job description

Five Below is seeking a Retail Associate to join our team in North Olmsted, OH. You will greet customers, help shoppers find items, and share product knowledge to meet their needs. The role requires flexibility to work days, evenings, weekends, and possibly overnight shifts.

You will handle cash and handheld devices, work with teammates to promote events, and ensure a friendly, efficient shopping experience for every guest.