Seasonal Sales & Customer Experience Pro — Flexible Schedule

Five Below Inc; Scranton (Lackawanna County); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below in Scranton seeks friendly store associates to greet customers, share product information, and help shoppers find items. You will promote store events, assist with restocking, and handle transactions while supporting the team to meet store goals.

Requirements include being at least 16, flexible scheduling, and comfort with technology. Starting wage is $11 per hour, with opportunities for growth as you learn and contribute to a fast-paced, fun environment.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, handheld and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on- the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Good communicator

Flexible schedule

Comfortable with technology

Customer engagement

Problem solving

On-the-job training

Job description

Five Below in Scranton seeks friendly store associates to greet customers, share product information, and help shoppers find items. You will promote store events, assist with restocking, and handle transactions while supporting the team to meet store goals.

Requirements include being at least 16, flexible scheduling, and comfort with technology. Starting wage is $11 per hour, with opportunities for growth as you learn and contribute to a fast-paced, fun environment.