Seasonal Sales Center Representative (Part-Time)

US Storage Centers, Inc.; United States; Remote; Part time

Job summary

US Storage Centers is looking for a Seasonal Sales Center Representative to support operations by handling customer inquiries and reservations. This part-time, remote role offers a pay range of $17.00 to $20.00 per hour, ideal for candidates with strong communication and customer service skills. Join a team that values hard work and commitment while providing a friendly work environment.

Qualifications

• High School Diploma required; some college preferred.
• Previous telesales or call center experience is a plus.
• Preferred experience in retail sales or marketing.

Responsibilities

• Respond to incoming telephone inquiries and assist customers.
• Set reservations based on customer needs and demands.
• Resolve issues by clarifying problems and providing solutions.

Skills

Interpersonal skills

Communication skills

Listening skills

Customer service orientation

Ability to learn software

Education

High School Diploma

Some college

Job description

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Seasonal Sales Center Representative (Part-Time)

Job Title/Type: Sales Center Representative/ Seasonal, Part-Time (Seasonal period runs until October)

Location: Remote/ Seasonal, Part-time (Seasonal period runs until October)

Pay range: $17.00 - $20.00 per hour

Duties & Responsibilities

• Responds to all incoming telephone call for Company-wide inquiries
• Sets reservations and holds by working with customer’s needs/demands
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately
• Assists customers with any technical issues experienced with website
• Maintains call center database by entering information into company programs
• Effectively communicates with management and fellow associates
• Regular worksite attendance in accordance with Company’s Attendance Policy is required for this position
• Other Duties As Assigned
  • Periodic special projects and duties may be assigned based on Company need and requirements
  • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

Education / Experience

• High School Diploma is required
• Some college is preferred
• Previous telesales experience a plus, but not required
• Prior Call Center experience preferred, but not required
• Retail sales and marketing experience is preferred but not required
• Successful record of sales accomplishments and marketing skills in the self-storage or retail industry is preferred, but not required

Skills

• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Possess the eagerness and work ethic to succeed in a customer service environment; a motivated self-starter
• Professional and friendly attitude and ability to quickly develop a rapport with customers over the phone
• Ability to learn and navigate new software
• Ability to type 30 wpm+

Benefits for Full-Time Employees

• Paid Time Off
• Paid Holidays
• Life Insurance Benefits
• Recognition of Hard Work and Exemplary Performance
• Clean, Air Conditioned, Friendly Working Environment
• Discretionary Bonus Based on Several Factors

About Westport Properties

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of March 2024, WPI has approximately 15.2 million square feet of self storage space under management and its total assets under management is approaching $3.2 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.