Seasonal Sales Associate (Store 3790)

GameStop; Laurinburg (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Seasonal Sales Associate, where you will be at the forefront of delivering exceptional customer experiences in the gaming industry. This role is perfect for those who thrive in a fast-paced environment, providing outstanding service and support during peak sales periods. You'll have the opportunity to engage with guests, assist them with their gaming needs, and contribute to a vibrant store atmosphere. If you're enthusiastic, reliable, and ready to make a difference, this position offers a chance to be part of an exciting team dedicated to shaping the future of gaming.

Qualifications

• Must be at least 18 years of age.
• Previous retail sales or guest service experience preferred.

Responsibilities

• Provide best-in-class customer service and assist guests with their gaming needs.
• Support store maintenance and contribute to sales initiatives during peak seasons.

Skills

Customer Service

Sales Skills

Communication Skills

Bilingual (English/Spanish)

Teamwork

Education

High School Diploma or Equivalent

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Job Title: Seasonal Sales Associate

Working under direct guidance and supervision, the Seasonal Sales Associate supports the store team on a short-term basis by consistently delivering outstanding guest service experiences in a sales culture that utilizes elements of GameStop's buy, sell, trade, and reservation business model, known as the Circle of Life. The Seasonal Sales Associate will participate in the day-to-day operations of the store during peak sales days, with a primary focus on sales, store maintenance, and customer service activities. The ideal candidate must prioritize customer satisfaction and be available to work during peak seasonal sales days.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Provide best-in-class customer service by promptly greeting guests, assisting them with their video gaming needs, recommending additional items as appropriate, applying all selling behaviors during every transaction, and expressing gratitude to every guest for choosing GameStop.
2. Support the overall shopping environment, including visual and operational aspects, and actively contribute to all store sales initiatives throughout the holiday season.
3. Collaborate with the store team to ensure all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines.
4. Assist in stocking and restocking merchandise on shelves and fixtures, and transfer products from the stock room to the front of the store, ensuring products are well-presented, organized, and alphabetized on the selling floor.
5. Assist the store team in meeting and exceeding sales, profit, and shrinkage reduction goals.
6. Address guest questions and concerns promptly, effectively, and courteously, and escalate customer issues and complaints in a timely and professional manner to a store keyholder.
7. Support inventory control and loss prevention practices, including awareness of scams and adherence to safety best practices.
8. Adhere to GameStop policies and procedures, including attendance, confidentiality, conflict of interest, and ethical responsibilities.

QUALIFICATIONS

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Previous retail sales or guest service experience preferred.

KEY JOB SKILLS AND ABILITIES

• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to follow instructions in written, oral, and diagram form.
• Outgoing and friendly personality with strong guest service skills.
• Provide genuine and friendly assistance to every guest during every visit.
• Effective verbal communication and listening skills; bilingual English/Spanish preferred.
• Ability to achieve objectives in a fast-paced, changing environment.
• Ability to work independently and within a team.
• Meet performance expectations, including attendance, professional dress, and grooming. Able to stand and move throughout the store for at least 8 hours per day.
• Capable of bending, stooping, reaching, climbing ladders, and lifting merchandise up to 30 lbs.
• Reliable and trustworthy.

Job descriptions are subject to change based on business needs. GameStop is an equal opportunity employer and provides accommodations for qualified individuals with disabilities as required by law.