Seasonal Sales Associate — Flexible Hours & Fun Team

Five Below Inc; Philadelphia (Philadelphia County); On-site; USD 12,000 - 18,000; Part time

Job summary

Five Below is seeking a Customer Service Associate in Philadelphia to greet customers, understand needs, and promote store events. You will assist with merchandise, handle inquiries, and collaborate with the team to reach store goals.

Eligible candidates are 16+, comfortable with technology, and able to remain courteous with customers. The role requires a flexible schedule including weekends, with benefits and equal opportunity employment noted.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on- the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Communication

Flexible schedule

Tech-savvy

Problem solving

Tools

Cash registers/POS

Job description

Five Below is seeking a Customer Service Associate in Philadelphia to greet customers, understand needs, and promote store events. You will assist with merchandise, handle inquiries, and collaborate with the team to reach store goals.

Eligible candidates are 16+, comfortable with technology, and able to remain courteous with customers. The role requires a flexible schedule including weekends, with benefits and equal opportunity employment noted.