Seasonal Sales Associate

The Paper Store; Northborough (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Paper Store is seeking a Sales Associate to deliver world-class service in a fast-paced retail environment. You will greet customers, explain product features, and assist with upselling while maintaining merchandising standards and accurately processing POS transactions.

Ideal candidates have a customer-focused mindset, enjoy teamwork, and are able to stand for long periods. Training may include ear piercing where permitted, with strict safety compliance and guidelines.

Qualifications

• Previous experience in specialty retail is preferred, but not required.
• Flexible schedule including nights, weekends and holidays.
• Ability to multitask while attending to customers and remaining flexible to business needs.
• Able to work well in a team environment.
• Proficient in using Microsoft Office and POS Systems.
• Must be able to stand for long periods and lift up to 50 lbs.
• Dress code must meet company standards and present a professional appearance.

Responsibilities

• Deliver world-class service and achieve sales goals.
• Greet and welcome customers warmly.
• Explain product features and benefits; provide in-depth knowledge.
• Suggest additional items to increase sales using effective techniques.
• Process checkout and handle POS transactions.
• Stock shelves and maintain merchandising standards.
• Maintain store cleanliness and safety.
• After training, perform ear piercings and provide safe, sanitary service where allowed.

Skills

Customer service

GUEST service

Product knowledge

Sales techniques

Multitasking

POS systems

Microsoft Office

Teamwork

Professional presentation

Communication

Tools

POS Systems

Microsoft Office

Job description

Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales Associates report directly to the Store Team Leader and other members of management.Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovery of the sales floor, and cleaning throughout the store.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBe a TPS brand ambassadorBuild customer loyalty by being friendly, attentive and respectful of customersContribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.Professional presentation in attire, demeanor, appearance and compliance to company dress codeSupport all sales efforts and initiatives across all business channels in an effort to maximize company salesConsistently capture accurate and valid customer information at the POSMaintain awareness of all current promotions and process them correctly at the Point of SaleEnthusiastically participate in training and development as required utilizing all training resourcesPrepare incoming product for the sales floor by following instruction and guidance from supervisorsMerchandise product following company visual guidelines and visual standardsAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Demonstrate a fundamental knowledge of computers, systems and programs relevant to the positionMaintain store maintenance and cleanliness standardsComplete all other tasks as directed by store management in assigned time frameComply with all company policies and proceduresJOB REQUIREMENTS:Previous experience in specialty retail is preferred, but not requiredAbility to work a flexible schedule to include nights, weekends, and holidaysAbility to multitask while being attentive to customers and remaining flexible to the needs of the businessPossess an ability to work well in a team environmentProficient in using Microsoft Office and POS SystemsAbility to stand for long periods of timeProfessional conduct, demeanor and attire, in compliance with company dress codeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques