Seasonal Sales Associate

Uncharted; Massachusetts; Hybrid; USD 21,000 - 25,000; Full time

Job summary

Uncharted is seeking a Seasonal Sales Associate in Hyannis, MA to provide world class customer service using the G.U.E.S.T. approach. You will greet customers, explain product features, and help customers find items while maintaining merchandising standards on a fast-paced sales floor.

Responsibilities include ringing up sales, stocking, and ensuring store cleanliness. After training, ear piercing services may be performed where permitted, following safety guidelines and CDC protocols.

Qualifications

• Previous experience in specialty retail preferred.
• Flexible schedule including nights, weekends, and holidays.
• Ability to multitask and assist customers.
• Ability to work in a team.
• Proficient with Microsoft Office and POS systems.
• Able to stand for long periods; lift up to 50 lbs.

Responsibilities

• Greet and assist customers using the G.U.E.S.T. service approach.
• Explain product features and benefits; upsell with effective selling techniques.
• Ring up transactions at the POS and process new product.
• Stock shelves, merchandise products, and maintain store cleanliness.
• After training, perform ear piercings where applicable, following CDC guidelines.
• Maintain awareness of promotions and process them correctly at the POS.
• Provide exceptional customer experience and contribute to a positive work environment.

Skills

Customer service

Teamwork

Multitasking

Communication

Professional demeanor

Tools

POS systems

Microsoft Office

Job description

# Seasonal Sales Associate0061 - Hyannis, MA - HYANNIS, MA 02601## OverviewSalary Range$15.00 - $18.00 HourlyPosition TypeSeasonalCategoryRetail## DescriptionSales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales Associates report directly to the Store Team Leader and other members of management.Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovery of the sales floor, and cleaning throughout the store.**KEY RESPONSIBILITIES:*** Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service1. **Greet** and welcome every customer warmly and with enthusiasm2. **Understand** customer needs by asking open-ended questions3. **Explain** product features and benefits in relation to the customers’ needs by providing in-depth product knowledge4. **Suggest**additional items to build onto sales by utilizing effective selling techniques5. **Thank** the customer sincerely and invite them to return and shop with us again* Be a TPS brand ambassador* Build customer loyalty by being friendly, attentive and respectful of customers* Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.* Professional presentation in attire, demeanor, appearance and compliance to company dress code* Support all sales efforts and initiatives across all business channels in an effort to maximize company sales* Consistently capture accurate and valid customer information at the POS* Maintain awareness of all current promotions and process them correctly at the Point of Sale* Enthusiastically participate in training and development as required utilizing all training resources* Prepare incoming product for the sales floor by following instruction and guidance from supervisors* Merchandise product following company visual guidelines and visual standards* After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)* Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position* Maintain store maintenance and cleanliness standards* Complete all other tasks as directed by store management in assigned time frame* Comply with all company policies and procedures**JOB REQUIREMENTS:*** Previous experience in specialty retail is preferred, but not required* Ability to work a flexible schedule to include nights, weekends, and holidays* Ability to multitask while being attentive to customers and remaining flexible to the needs of the business* Possess an ability to work well in a team environment* Proficient in using Microsoft Office and POS Systems* Ability to stand for long periods of time* Professional conduct, demeanor and attire, in compliance with company dress code* Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques