Seasonal Sales Associate

ZARA; Cerritos (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

25% employee discount

Discounts through benefits package

Job summary

Zara USA, Inc. is seeking a Sales Associate to deliver an exceptional customer experience by understanding needs, showcasing fashion trends, and maintaining a welcoming store environment.

You will work with colleagues to meet store objectives and uphold standards across payment areas, sales floor, and stock room. The role emphasizes customer service, teamwork, strong communication, and a commitment to sustainability and growth within the company.

Qualifications

• Experience in customer-facing retail roles.
• Strong communication and teamwork abilities.
• Ability to operate checkout systems and assist customers.

Responsibilities

• Manage payment areas and guide customers to assisted checkout or standard register.
• Maintain flow of customers at checkout and balance registers.
• Support cash operations and assist customers during transactions.
• Stay updated on products, store layout, and sections; ensure order in your area.
• Collaborate to achieve store sales goals and communicate with peers and managers.

Skills

Customer service

Communication

Teamwork

Tools

ITX Stock

25R

Job description

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Reporting to: Department Manager

Purpose

The responsibilities of a sales associate at Inditex is to provide an exceptional customer experience by understanding and anticipating customer needs, sharing a passion for fashion and trends, and ensuring a welcoming and dynamic store environment. With a global mindset, sales associates collaborate with colleagues to achieve store objectives and maintain high standards across all areas, including the payment area, sales floor, and stock room. They are friendly, empathetic, and proactive, leveraging their knowledge of fashion to inspire customers and create a positive atmosphere. Sales associates also contribute to the company's commitment to sustainability, transparency, and continuous improvement, while demonstrating strong communication skills, teamwork, and a drive for professional growth within the company.

Key Responsibilities:

PAYMENT AREA

• Manage payment areas and direct customers to either the assisted checkout or a standard register.
• Play a key role in maintaining the flow of customers at checkout.
• Know all cash operations and processes to support customers during transactions.
• Ensure balanced use of all registers to provide a good shopping experience.
• Be a good communicator, friendly, and decisive.

SALES FLOOR

• Stay updated on the newest products in the store.
• Understand the store layout, distribution, and sections.
• Know all store devices (Assisted checkout, iPod, PDA) and manage applications (ITX Stock, 25R).
• Offer an excellent customer experience by catering to customer needs.
• Execute operations correctly at customer interaction points (payment area, fitting room, size collection point).
• Maintain order in your area.
• Know the location of all products and ensure proper and quick replacement.
• Collaborate to achieve store sales goals.
• Communicate effectively, openly, and transparently with peers and managers.
• Help control shrinkage.
• Comply with occupational risk prevention and health and safety regulations.

STOCK ROOM

• Support the Operations Manager in organizing the stockroom based on KPIs to optimize productivity.
• Assist with inventory management and product flow.
• Execute replenishment of the shop floor to enhance the customers' experience.
• Fulfill omnichannel related processes (SINT) with continuous communication and feedback with the team.
• Ensure compliance with occupational risk prevention, health, and safety regulations.

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

EOE/DFW

Job Types: Full-time, Part-time, Seasonal