Sales Associate

ZARA; Los Angeles (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

25% employee discount

Internal promotion programs

Training and e-learning

Social projects involvement

Job summary

Zara in Los Angeles is hiring a Sales Associate to serve customers across all store sections—cashier, sales and stock. You will help shoppers find products, operate registers, manage stock and support omnichannel processes to enhance the in-store experience.

Join a global fashion brand that values teamwork, energy and excellent service. The role offers an hourly rate of $20.50 and opportunities for growth through internal programs and training.

Qualifications

• Assist customers with shopping needs and provide friendly service.
• Collaborate with team to achieve store objectives.
• Communicate clearly and maintain a positive, proactive attitude.
• Follow safety, health and store policies at all times.
• Adapt quickly to changes in product and store processes.

Responsibilities

• CASHIER: Greet customers, direct them to checkout, and manage cash operations.
• CASHIER: Keep checkout flow smooth and communicate clearly with customers.
• CASHIER: Balance cash operations and assist at purchase time.
• SALES: Stay up-to-date on newest products and understand store layout.
• SALES: Use store devices and applications; assist customers at interaction points.
• SALES: Provide excellent customer service and strong product knowledge.
• SALES: Ensure accurate product location and handle replacements promptly.
• STOCK: Help organize stockroom and manage inventory flow.
• STOCK: Replenish shop floor as needed and support omnichannel processes.
• STOCK: Follow safety regulations and communicate with supervisor and team.

Job description

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Purpose

The main responsibility of a sales associate is to serve the customer needs. With a global mindset, associates will collaborate with colleagues and support the fulfillment of their store's objectives. This includes all sections of the store (sales floor, cash register and stock room) Associates will be passionate for fashion and trends, friendly and empathetic to offer good customer service. You will be positive and have an optimistic attitude. Additionally, you will have strong communication skills, ability to work in a team with a proactive and dynamic approach not limited to professional ambition and projection in the chain.

Key Responsibilities:

CASHIER

• Welcomes the customer and directs traffic to either self checkout or standard register
• Key role to keep the flow of customers at the checkout.
• You know all the cash operations and processes to support the customer at the time of purchase.
• Ensure the use of all registers in a balanced way, ensuring a good shopping experience. You are characterized by being a good communicator, friendly and decisive.

SALES

• Always up to date on the newest product in store.
• Understands the store layout, distribution and sections.
• Know all the devices in the store (checkout, iPOD, PDA...) and manage the applications (ITX Stock, 25,...)
• Offer good customer service by catering to their needs.
• Know and correctly execute operations at the points of interaction with the customer (checkout, fitting room, size collection point)
• You are concerned, in general, with the order of your workspace.
• Know the location of all products.
• Ensure proper and quick replacement.
• Collaborate to achieve store sales goals.
• Communicate effectively, openly, and transparently with peers and managers.
• You comply with occupational risk prevention and occupational health and safety regulations.

STOCK

• Supports the Operations Manager to organize stockroom based on KPIs to optimize productivity
• Helps with the management of inventory and product flow
• Execute replenishment of shop floor to support customer experience
• Fulfillment of omnichannel related processes (SINT) Continuous communication and feedback with supervisor and team.
• Responsible for compliance with occupational risk prevention, health and safety regulations

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Hourly Rate: $20.50

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.