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Sales Associate Job Description
The Sales Associate is a vital part of the store’s success, focusing on delivering excellent service, upholding Coach’s Service and Selling Models, creating positive first impressions, and building lasting customer relationships.
Sales Floor Responsibilities
- Align decisions with organizational objectives and company priorities.
- Own personal sales goals and develop client strategies with management.
- Implement short- and long-term sales strategies.
- Improve personal survey results through targeted plans.
- Act as a brand ambassador and demonstrate Coach’s selling and service standards.
- Support local sales strategies and adapt to market changes.
- Drive sales through clienteling, sourcing new customers, and maintaining relationships.
- Present a professional appearance consistent with Coach’s style guide.
- Build credibility as a fashion advisor with product knowledge and competitive awareness.
- Communicate current pricing and promotional strategies effectively.
- Utilize cross-selling and upselling techniques tailored to customer needs.
- Provide personalized shopping experiences and follow up to close sales.
- Leverage tools and technology for client relationship management.
- Foster teamwork and a positive store environment.
- Remain adaptable and receptive to feedback, maintaining professionalism at all times.
Operational Tasks
- Complete daily store tasks, including maintaining the sales floor, backroom, and visual standards.
- Support inventory processes and assist with cash register operations.
- Ensure the store remains clean, organized, and visually appealing.
Required Competencies
- Drive for Results, Customer Focus, Creativity, Interpersonal Skills, Learning Agility, Perseverance, and Comfort with Ambiguity.
Additional Requirements
- 1-3 years sales experience, preferably in luxury retail.
- High school diploma required; college degree preferred.
- Knowledge of POS systems, basic computer skills, and familiarity with retail technology.
- Physical ability to perform store duties, including lifting up to 50 pounds.
- Flexible schedule including nights, weekends, and holidays.
This posting is active. Visit Coach at www.coach.com for more information.