Seasonal Sales and Cafe Associate

Dylan's Candy Bar; California; On-site; USD 21,000 - 30,000; Full time

Job summary

Dylan's Candy Bar is seeking a Sales and Cafe Associate to be the face of the brand, delivering an unforgettable customer experience while supporting daily store operations. You will drive sales, uphold brand standards, and ensure a fun, vibrant shopping environment.

The role requires friendly, energetic communication, knowledge of our products, and the ability to work in a fast-paced setting. Weekend availability and ability to lift up to 30 lbs are expected.

Qualifications

• POS and cash handling experience required.
• Excellent interpersonal skills and ability to build rapport.
• Ability to multi-task in a fast-paced environment.
• Able to lift up to 30 lbs and climb stairs to stockroom.
• Availability to work weekends and holidays.

Responsibilities

• Exceed KPI goals with exceptional customer service.
• Engage customers with brand-aligned communication.
• Know Dylan’s Candy Bar heritage and products.
• Highlight in-store promotions and events.
• Assist with store operations and merchandise.

Skills

POS experience

Cash handling

Customer service

Multi-tasking

Job description

In 2001, Dylan Lauren pioneered the world's largest confectionery emporium and lifestyle brand, Dylan's Candy Bar. Its mission is to merge fashion, art and pop culture with candy to ignite the creative spirit and inner child in everyone who visits. This innovative concept has Inspired retail-tainment and has changed the way the world experiences candy.

For over 25 years, Dylan’s Candy Bar has continued to attract people of all ages with its state-of-the-art décor and trend-setting product mix.

The Dylan's Candy Bar family is comprised of confectionery enthusiasts who share an entrepreneurial spirit and a desire to make the world a sweeter place. We are a company that celebrates diversity equality, and inclusion. While we are a close group, our corporate team

works remotely.

Our Core Values are Be Sweet; Take Pride; Make an Impact; and Inspire Creativity.

We uphold these values and help spread extra sweetness with our Animal Foundation, Dylan's Candy BarN. By raising awareness of animals in desperate need and by hosting adoption events, we help hundreds of animals to live happier lives and find home-sweet-homes.

For more information,please visit: www.DylansCandyBar.com or www.facebook.com/DylansCandyBar or www.instagram.com/DylansCandyBar.

DESCRIPTION

As a Sales and Cafe Associate at Dylan’s Candy Bar, you will be the face of our brand, delivering unforgettable customer experience while supporting the daily operations of the store. As the first point of contact, you'll play a key role in engaging customers, sharing your passion for our products, and creating moments of joy. Your responsibilities will include driving sales, maintaining brand standards, and upholding company policies to ensure a seamless, fun, and vibrant shopping environment. This role is perfect for someone who thrives in a fast-paced, customer-focused environment and loves all things candy and creativity.

• Exceed individual KPI goals by delivering exceptional customer service and achieving quality sales.
• Engage customers with friendly, energetic communication that aligns with Dylan’s Candy Bar brand standards.
• Demonstrate in-depth knowledge of Dylan’s Candy Bar’s heritage, products, and café offerings, sharing insights to enhance customer experience.
• Highlight current and upcoming in-store promotions and events, encouraging customer participation.
• Assess customer needs, provide tailored product recommendations, and guide them through their shopping journey.

Store Operations & Traffic Management:

• Manage store flow and wait times, ensuring a seamless and enjoyable shopping experience for all guests.
• Stay up to date with all café policies and procedures, maintaining operational excellence.
• Keep all store areas clean, organized, and inviting, completing assigned tasks thoroughly and efficiently.
• Restock and recover the sales floor to support visual merchandising standards and create an engaging shopping environment.
• Accurately handle cash register transactions, ensuring correct procedures for sales, returns, and exchanges.

Event & Special Project Support:

• Assist with special projects, including in-store and off-site events, PR opportunities, and brand activations.
• Support the execution of store setups and displays, reinforcing the visual direction of the store.

Health & Safety Compliance:

• Adhere to all local, city, and state health food standards, ensuring a safe and clean environment for customers and staff.

Brand Standards & Best Practices:

• Greet guests warmly, creating a fun and welcoming atmosphere that reflects the Dylan’s Candy Bar experience.
• Uphold brand-aligned standards and best practices, ensuring adherence to Mystery Shopper Survey priorities.

EXPERIENCE, SKILLS & KNOWLEDGE

• Excellent interpersonal skills with the ability to build and maintain strong working relationships
• Must be friendly, outgoing, and confident with an ability to easily build rapport when meeting new people
• Point of Sale and cash handling experience required.
• Ability to multi-task and prioritize in a fast-paced environment
• Must be able to lift to 30lbs as well as climb stairs to and from the stockroom
• Availability to work flexible hours, including weekends and holidays.
• Have a familiarity of Dylan’s Candy Bar products and history as well as an understanding of all things candy