Seasonal Retail Team Member - UWS

Levain Bakery; New York (NY); On-site; USD 23,000 - 27,000; Part time

Benefits offered by this job

Employee Assistance Program

Job summary

Levain Bakery in New York City is seeking Seasonal Retail Team Members to deliver warm, accurate customer service during our busiest times. You will help create a welcoming environment that encourages guests to return and support daily operations. Open availability, strong communication, reliability, and the ability to lift 25+ pounds are required.

Prior retail or service experience is preferred. Earn $17.00–$19.25 per hour plus tips and enjoy employee benefits.

Qualifications

• People-forward attitude with exceptional customer service.
• Strong communication and interpersonal skills.
• Reliable, punctual and adaptable under pressure.
• Ability to lift up to 25+ pounds and stand for an 8-hour shift.

Responsibilities

• Provide warm, helpful, accurate service to customers.
• Work collaboratively to ensure smooth store operations.
• Maintain cleanliness and manage inventory/restocking.
• Operate Toast POS and handle in-store and 3PD orders.

Skills

Customer service

Communication

Teamwork

Reliability

Attention to detail

Tools

Toast POS

Job description

• Base Pay $17.00 - $19.25 / Hour
• Other Compensation + tips

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

Our Vision:

To give rise to lifelong memories

Our Mission:

To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take initiative to make things better
• Savor It- We are present and find the fun!

THE ROLE: SEASONAL RETAIL TEAM MEMBER

Seasonal Retail Team Members play a crucial role during our busiest times of the year in delivering warm, helpful, and accurate customer service that reflects the dedication of the Levain brand. Seasonal Retail Team Members create a welcoming environment that encourages customers to return again and again and are responsible for supporting the team in daily operations.

What We’re Looking For

• People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
• Strong attention to detail in customer interactions and product knowledge
• Embody and promote the values and standards of Levain Bakery

Job Responsibilities

• Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
• Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations
• Facilitate open, clear, and timely communication with your team members and management
• Stay informed about new products, procedures, and promotions

Customer Service

• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy

Operations

• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
• Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management

Requirements

• Previous retail or customer service experience is preferred
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push up to 25+ pounds, including overhead
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Read and communicate in English, both verbally and in writing
• $17-19.25/hour + tips
• Employee Assistance Program

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.