Seasonal Retail Sales Associate - Wareham Crossing

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading retail company seeks customer service associates to enhance brand loyalty by providing exceptional service and product knowledge. You will engage customers, offer style suggestions, and support various store processes while ensuring a premium shopping experience.

Qualifications

• Ability to utilize technology effectively.
• Good communicator with problem-solving skills.

Responsibilities

• Provide excellent customer service and product expertise.
• Assist customers and promote loyalty programs.
• Support sales floor and operational processes.

Skills

Communication

Problem Solving

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in the product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. All associates are expected to become experts in the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
3. Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, check-out, and back-of-house processes as required.
7. Be courteous and responsive to internal/external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.