Seasonal Retail Sales Associate - Village Pointe

Gap Inc.; Medford Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail company in New Jersey is looking for a Customer Service Representative. In this role, you will engage customers, provide excellent service, and promote loyalty programs while maintaining a clean and efficient work environment. Ideal candidates possess strong communication skills, problem-solving abilities, and a passion for retail. Flexibility for various shifts, including holidays and weekends, is required.

Qualifications

• Ability to effectively interact with customers and team to meet goals.
• Passion for retail and commitment to customer experience.
• Open to continuous learning and improvement.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Promote loyalty by educating customers about loyalty programs.
• Drive sales and enhance customer experience using omnichannel offerings.
• Maintain clean and organized work center.

Skills

Customer service skills

Communication skills

Problem-solving

Ability to work in a fast-paced environment

Job description

Overview

About the Role: In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment
• Promote loyalty by educating customers about our loyalty programs
• Seek out and engage with customers to drive sales and service using suggestive selling
• Enhance customer experience using all omnichannel offerings
• Be accountable to personal goals which contribute to overall store goals and results
• Support sales floor, fitting room, cash wrap, back of house, as required
• Maintain a neat, clean and organized work center
• Handle all customer interactions and potential issues/returns courteously and professionally
• Execute operational processes effectively and efficiently

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers
• Passionate about retail and thrive in a fastpaced environment
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts
• Able to utilize retail technology
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs