Seasonal Retail Sales Associate - Streets at Southpoint

Banana Republic; Durham (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Discounts

Paid time off

Volunteer hours

401(k) match

Employee stock purchase plan

Medical/dental/vision/life insurance

See more benefits

Job summary

Banana Republic is seeking a Brand Associate to bring the brand to life for customers through outstanding service and expert product knowledge. You’ll educate shoppers, engage with them across channels, and collaborate with leadership to deliver a best-in-class experience.

You’ll promote loyalty programs, drive sales with thoughtful recommendations, and support operations across the sales floor, fitting room, and cash wrap while maintaining a neat workspace.

Qualifications

• Excellent communication and customer service skills.
• Strong retail or service industry experience.
• Ability to educate customers about loyalty programs.
• Comfort using omnichannel sales tools.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Provide excellent customer service and engage with customers to build brand loyalty.
• Educate customers on loyalty programs and product features.
• Drive sales using suggestive selling and product knowledge.
• Leverage all omnichannel offerings to enhance the shopping experience.
• Support store operations on the sales floor, fitting room, cash wrap, and back of house.
• Maintain a neat, clean, and organized work area.
• Handle customer interactions and resolve issues courteously and professionally.
• Contribute to hitting personal and store-level goals.

Skills

Communication

Customer service

Retail experience

Omnichannel

Flexible schedule

Job description

About Banana Republic

Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. Founded in 1978 in San Francisco, we continue to evolve our heritage of exploration through thoughtfully designed apparel and accessories that blend timeless style with exceptional craftsmanship.

Our team is made up of passionate, curious storytellers — creators and visionaries who seek out what’s next and bring it to life through elevated design, immersive experiences, and a shared spirit of creativity and innovation.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What you’ll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Banana Republic

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.