Seasonal Retail Sales Associate - Portofino Center

Gap Inc.; United States; Remote; USD 28,000 - 40,000; Full time

Job summary

Gap Inc. is seeking a Customer Service Associate to enhance customer engagement and promote brand loyalty. The role involves providing exceptional service, educating customers about products, and supporting operational processes to create a seamless shopping experience. Ideal candidates will be strong communicators and problem solvers who thrive in a dynamic retail environment.

Qualifications

• Good communicator with technology skills.
• Problem solver focused on continuous improvement.
• Able to handle customer interactions professionally.

Responsibilities

• Engage with customers and provide excellent service.
• Educate customers about merchandise and promotions.
• Support sales floor and operational processes.

Skills

Communication

Problem Solving

Customer Engagement

Job description

About the Role

This role involves engaging and connecting with customers by providing excellent customer service. You will be an expert in our products, using your knowledge to educate, inform, inspire, and outfit customers. You will provide information about current merchandise, store promotions, and events, while executing operational processes effectively and efficiently. Your goal is to bring our brand to life for customers, build brand loyalty, and deliver productivity.

What You'll Do

1. Become an expert in the brand's selling behaviors to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to ensure a seamless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes as required.
7. Be courteous and responsive to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

• Good communicator who effectively utilizes technology and engages with customers and team members to meet goals.
• Problem solver focused on continuous improvement, open to feedback, and proactive in taking action.
• Courteous and professional in handling customer interactions and potential issues.
• Skilled in basic information gathering to resolve problems.
• Able to learn procedural knowledge through on-the-job training.