Seasonal Retail Sales Associate - Mission Valley West

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a customer service expert to engage with customers, providing exceptional service and product knowledge. The role involves assisting customers, promoting loyalty programs, and supporting various operational processes to enhance the shopping experience.

Qualifications

• Good communicator who effectively uses technology.
• Problem solver focused on continuous improvement.

Responsibilities

• Provide excellent customer service and product knowledge.
• Assist customers with merchandise and store promotions.
• Support sales floor and operational processes.

Skills

Communication

Problem Solving

Job description

About the Role

This role involves engaging and connecting with customers by providing excellent customer service. You will be an expert in our products, using your knowledge to educate, inform, inspire, and outfit customers. Your responsibilities include providing information on current merchandise, store promotions, and events, while executing operational processes effectively and efficiently. The goal is to bring our brand to life for customers, build brand loyalty, and deliver productivity.

What You'll Do

• Become an expert in the brand's selling behaviors and leverage these to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
• Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a seamless customer experience.
• Support sales floor, fitting room, checkout, and back-of-house processes as required.
• Respond courteously and promptly to internal and external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator who effectively uses technology to engage with customers and team members to meet goals.
• Problem solver focused on continuous improvement, always learning, open to feedback, and proactive in taking action.
• Courteous and professional in handling customer interactions and potential issues/concerns.
• Utilizes basic information-gathering skills to solve problems.
• Capable of learning procedural knowledge through on-the-job training.