Seasonal Retail Associate - Flexible Hours & Fun

Five Below Inc; Hurricane (WV); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking a customer service associate to greet customers, understand needs, and promote store events. You will handle transactions, answer questions, and guide shoppers to products while maintaining a positive store environment.

The role requires a friendly communicator comfortable with technology and able to manage multiple tasks, including restocking and assisting during peak hours. Starting hourly pay is competitive for entry-level retail in the U.S.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Flexible schedule

Communication

Technology familiarity

Problem solving

Tools

Cash register

Hand-held devices

Mobile devices

Job description

Five Below is seeking a customer service associate to greet customers, understand needs, and promote store events. You will handle transactions, answer questions, and guide shoppers to products while maintaining a positive store environment.

The role requires a friendly communicator comfortable with technology and able to manage multiple tasks, including restocking and assisting during peak hours. Starting hourly pay is competitive for entry-level retail in the U.S.