Seasonal Reservations Crew Member (Duck, NC; Kill Devil Hills; ...)

Kitty Hawk Kites & Adventures; Duck (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

Kitty Hawk Kites & Adventures is seeking a Seasonal Reservations Crew Member to join their team in Duck, WV. This entry-level position involves providing exceptional customer service through various communication channels and assisting customers with booking adventure activities. If you have a passion for the outdoors and excellent communication skills, we want to hear from you!

Qualifications

• Experience in customer service, communications, or related fields.
• Excellent phone skills and ability to perform sales.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide customer service via calls, emails, chat, and in-store.
• Assist with reservations and inform customers about activities.
• Monitor and manage reservation systems effectively.

Skills

Customer service

Communications

Organizational skills

Detail oriented

Team player

Job description

Seasonal Reservations Crew Member (Duck, NC; Kill Devil Hills; ...)

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Description

Reservation Crew Members are front-line employees who provide excellent customer service to customers calling or visiting stores to make reservations and to provide general information about all Kitty Hawk Kites activities and recreation. They are knowledgeable about the area and book a range of activities, such as parasailing, dolphin tours, hang gliding, and equipment rentals.

Responsibilities

• Provide excellent customer service in person as well as through email, phone calls, text messages, and online chats
• Know and understand KHK’s recreational offerings
• Assist in tasks associated with recreation
• Monitor the Reservations multi-line telephone and voicemail systems
• Ensure the Reservations systems are functioning and interfacing properly
• Diffuse any customer relations issues that arise related to Reservations
• Utilize excellent telephone etiquette and customer service skills to promote, inform, and make sales of adventure programs
• Other duties as assigned

Skills & Qualifications

• Customer service, communications, social media, or office experience
• Related Reservations experience preferred
• Excellent phone skills and ability to make sales
• Detail oriented with good organizational skills
• Ability to multi-task
• Quality customer service skills with an attitude that makes a great first impression
• Able to build strong relationships with customers
• Must be a team player
• Able to effectively present information in one-on-one situations with customers and clients

Company Information

Kitty Hawk Kites has been teaching the world to fly since 1974. We sell clothing, kites, watersports equipment, toys—anything you need for your next adventure! Operating in 7 states with over 25 locations along the east coast, we strive to be a leading company in adventure recreation and retailing, dedicated to fun, excellence, customer service, quality, safety, and value. Kitty Hawk Kites, Inc is an Equal Opportunity Employer.

Additional Details

• Department: Kitty Hawk Kites
• This is a non-management, full-time position
• Seniority level: Entry level
• Employment type: Temporary
• Job function: Management and Manufacturing
• Industries: Retail

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