Seasonal Quality Assurance Specialist

HealthPlanOne; Port Saint Lucie (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A health insurance company in Port Saint Lucie is seeking a Quality Assurance Specialist to evaluate and score agent calls for compliance and quality assurance. The ideal candidate will have strong communication skills and be detail-oriented. Responsibilities include scoring calls based on established criteria and performing related duties. This role is suitable for those who can effectively analyze and organize data.

Qualifications

• Ability to work under set production goals.
• Accurate data recording.
• Excellent proofreading skills.

Responsibilities

• Evaluates calls for compliance and quality assurance.
• Scores each call based on compliance criteria.
• Performs other related duties as assigned.

Skills

Excellent written and oral communication

Analytical

Organized

Detail oriented

Knowledge of Excel

Knowledge of Outlook

Bilingual speaking skills (English and Spanish)

Education

High school diploma or equivalent

Associate degree in business or related field

Tools

Excel

Outlook

CMS

Job description

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Quality Assurance Specialist will monitor, evaluate and score agent calls for compliance and quality assurance.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Evaluates/audits calls and evaluate the quality of each call based on the quality guidelines and standards
• Score each call based on compliance criteria
• Perform other related duties as assigned

Required Skills/Abilities:

• High school diploma or equivalent
• Excellent written and oral communication
• Ability to work under set production goals
• Accurate data recording
• Analytical, organized and detail oriented
• Excellent proofreading skills
• Knowledge of Excel and Outlook
• Knowledge of CMS

Preferred Skills/Abilities:

• Associate degree in business or related field
• Quality assurance analyst/evaluator experience or a current and valid Life, Health and Annuity License (215)
• Exposure to Medicare and other insurance products
• Bilingual speaking skills (English and Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Able to wear headset for duration of shift

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [e-mail]