About the Role
The TOC Operator ensures that all technical facility requests are met and that video content is received and distributed to broadcast specifications. This role works closely with the NFL Media Production team, Newsroom personnel, NFL Films Technical Operations, Encompass Atlanta Technical Operation, and members of all 32 NFL Clubs. The operator also collaborates with Engineering, NFL Network Master Control, the Remote Operations team, and the SVG team to maintain signal continuity, troubleshoot issues, and provide captioning for streaming platforms. As the first point of troubleshooting and escalation, the TOC Operator communicates issues to Operations and Production Management in a timely and efficient manner.
Key Responsibilities
- Work with NFL Media Production, Newsroom, NFL Films Technical Operations, Encompass Atlanta, and all 32 NFL Clubs to receive and distribute video content to broadcast specifications.
- Troubleshoot feed or broadcast issues in collaboration with Engineering.
- Communicate with NFL Network Master Control during live broadcasts to ensure signal continuity.
- Coordinate with the Remote Operations team for transmission and receipt of feeds for live remote network productions, including NFL Network Games, Super Bowl, NFL Combine, NFL Draft, and Hall of Fame Enshrinement.
- Work with the SVG team to provide content with captioning for streaming platforms on NFL.com, NFL FAST Channel, and NFL+.
- Act as the first point of troubleshooting and escalation, communicating issues to Operations and Production Management in a timely and efficient manner.
- Operate broadcast routing systems, including split routes as required.
- Perform sync and fax checks prior to live shows and events, and extensive transmission checks prior to live remote events.
- Handle booking and goodnight procedures for The Switch, Lumen & AT&T Fiber, and Satellite orders.
- Generate broadcast reports as required.
Required Experience & Qualifications
- Minimum 5 years' experience in a broadcast operations environment including 2110, HD/SD, ASI, JPEG and MPLS signals, and the ability to troubleshoot those signal paths.
- Strong understanding of analog, digital, and SMPTE 2110 signal flows; ability to read digital and analog waveform monitors, set up test bars, and read audio meters.
- Strong understanding of common broadcast signal problems and how to rectify them, including audio levels or distortion, sync issues, and video issues.
- Familiarity with EVS IP Director ingest server systems.
- Strong oral and written skills, including excellent telephone etiquette and above-average writing skills to document on-air issues.
- Strong organizational skills to ensure high broadcast quality on multiple feeds.
- Strong work ethic, positive attitude, and leadership qualities.
- Willingness to adapt in a quickly changing environment.
- Willingness to work flexible schedules including nights, weekends, and holidays, up to 29 hours per week for up to 7 months based on business needs.
- Talent attributes: enthusiastic, proactive can-do attitude; grit free from ego or entitlement; relationship builder with ability to influence; eager learner driven by passion; incredible work ethic with agile mindset.
Workplace
- Onsite presence at an NFL office or stadium location is required; remote and/or hybrid working options are not offered. No relocation assistance will be provided.
Salary
Benefits & Perks
- Comprehensive benefits offerings.
About the Company
NFL is committed to building an inclusive work environment that reflects its fan base, providing an environment of mutual respect and equal employment opportunities for all employees and applicants. Its core values include respect, integrity, team responsibility, and resiliency, and its leadership attributes include building talent, executing, inspiring, living values, knowing the business, and thinking big.