Seasonal Part-Time Service Team Member

Michaels of Canada; Palmdale (CA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Medical insurance

Dental insurance

Vision coverage

Telemedicine

FSA

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance

Employee discounts

Partner discounts

Job summary

The Michaels Companies, Inc. in Palmdale, CA is seeking a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience.

You will help with stocking, truck unload, and maintaining store standards to uphold our Brand Promises. This role involves promoting the Rewards program, assisting with BOPIS/SFS processes, and supporting safety and SOP compliance.

Qualifications

• Retail and/or customer service experience preferred.
• Applicants must be at least sixteen years or older.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Card enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram processes.
• Maintain merchandise and handle returns and go-backs to keep store in stock.
• Support Store In Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs; adhere to SOPs and policies.
• Interact respectfully with others; model company vision and values.

Skills

Retail experience

Customer service

Job description

Store - PALMDALE, CA

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Preferred Knowledge/Skills/Abilities

• Preferred Type of experience the job requires
• Retail and/or customer service experience preferred

Physical Requirements

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Total Base Pay Range for this Position:

$17.25 - $20.30

This position may be eligible for overtime compensation in accordance with state and local laws.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com .

Michaels offers a range of benefits to support team members and their families.

• Depending on position and eligibility, team members may have access to a 401(k) with employer match
• an Employee Assistance Program
• medical
• dental
• vision coverage
• telemedicine services
• flexible spending accounts
• commuter benefits
• tuition assistance
• adoption assistance
• various voluntary insurance options
• employee discounts
• access to partner discount programs

For a summary of benefits, visit the Michaels Benefits at a Glance page.

For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Applicants and Employees in Unincorporated Los Angeles County : Michaels reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engage with customers, including minors, including unsupervised minors, and other Team members, especially in high stress situations; accessing company information, assets, property, and products, including cash, checks, and credit card information; and appropriately handling such information, including confidential and personal information of customers and Team Members. Qualified applicants with arrest or conviction records will be considered for employm