Seasonal Overnight Shelter Support Staff — $20.01/hr

Wasatch Behavioral Health; Provo (UT); On-site; USD 26,000 - 32,000; Part time

Job summary

Wasatch Behavioral Health in Provo, Utah seeks seasonal, part-time Warming Center Support Staff to help host overnight shelter for individuals experiencing homelessness. The role involves ensuring a safe, welcoming space, assisting guests, coordinating with staff and volunteers, and upholding trauma-informed practices.

Shifts run 6:00 PM to 8:30 AM with evenings, overnights, weekends and holidays; up to 26 hours per week at $20.01/hour.

Qualifications

• High school diploma or GED required.
• Ability to work extended overnight shifts, including evenings, weekends, and holidays.
• Strong interpersonal and communication skills, with the ability to remain calm under pressure.
• Ability to build rapport and work respectfully with individuals from diverse and vulnerable backgrounds.
• Ability to work independently, use sound judgment, and follow crisis intervention protocols.
• Basic computer skills, including familiarity with Google Drive, Microsoft Excel, and Microsoft Word.
• Experience working with at-risk or vulnerable populations preferred. Six to twelve months of experience is ideal, but training is available.
• Reliable transportation and schedule flexibility for training, outreach, and special projects.
• Valid drivers license and good driving record preferred.
• Volunteer management experience preferred but not required.
• Must successfully pass a BCI background check.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Welcome and assist individuals experiencing homelessness who are seeking overnight shelter.
• Build positive relationships with guests through respectful, supportive interactions.
• Monitor guest safety and enforce facility rules using a trauma-informed approach.
• Respond to conflicts, provide crisis intervention, and de-escalate situations to maintain a safe environment.
• Work collaboratively with law enforcement, staff, and volunteers while also working independently as needed.
• Complete nightly setup and morning teardown, including distributing bedding, restocking supplies, and preparing the facility.
• Maintain a clean and safe environment by cleaning restrooms and kitchen areas, sweeping, mopping, removing trash, and performing light snow removal.
• Monitor parking and storage areas, keeping supplies organized and stocked.
• Support volunteers by confirming assigned tasks are completed and collecting required paperwork.
• Document nightly activities, incidents, and supply needs, and communicate updates to the Warming Center Coordinator and Supervisor.
• Provide advocacy, education, and community resource referrals when appropriate.
• Maintain confidentiality and follow all Warming Center policies, procedures, and safety protocols.
• Attend required staff meetings and trainings.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Crisis intervention

Overnight shifts

Education

High school diploma or GED

Tools

Google Drive

Microsoft Excel

Microsoft Word

Job description

Wasatch Behavioral Health in Provo, Utah seeks seasonal, part-time Warming Center Support Staff to help host overnight shelter for individuals experiencing homelessness. The role involves ensuring a safe, welcoming space, assisting guests, coordinating with staff and volunteers, and upholding trauma-informed practices.

Shifts run 6:00 PM to 8:30 AM with evenings, overnights, weekends and holidays; up to 26 hours per week at $20.01/hour.