Seasonal Order Operations Assistant

Sports Endeavors, LLC; Hillsborough (NC); On-site; USD 33,000 - 34,000; Full time

Job summary

A family-owned company is seeking a Seasonal Order Operations Assistant to join their team during the peak season from June to September. This entry-level position involves maintaining order flow, resolving payment issues, and providing exceptional customer service. Candidates must be detail-oriented, organized, and able to work independently in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in E-commerce, customer service, or payments industry.
• Collections experience is desired.
• Basic understanding of credit card processing and chargeback lifecycle.

Responsibilities

• Initiate daily contact with customers regarding credit card declines and collect payment.
• Proactively correct problem orders and escalate unique situations.
• Communicate empathetically with cardholders to confirm order validity.

Skills

Detail-oriented

Multi-tasking

Organizational skills

Customer service

Analytical skills

Bilingual (English/Spanish)

Job description

Job Title: Seasonal Order Operations Assistant
Department: Order Operations, Payments, & Fraud Prevention
Reports to: Order Operations Manager

Entry Level Candidates are welcome to apply! $16/per hour

Overview:
We are seeking a dedicated and organized individual to join our Order Operations team for our June – September peak season (candidates must be able to commit to the entire season, into early September). This is position is 30-40 hours per week, working daytime hours Monday-Friday on-site at our headquarters in Hillsborough, NC with the opportunity to move to a hybrid work from home schedule after an initial onboarding and training period. In addition to exceptional customer service and analytical skills, you must have a “roll-up your sleeves” attitude.

PLEASE NOTE: This is a temporary position. Internal candidates must have manager approval prior to applying.

Job Purpose:
The Order Operations team is responsible for maintaining a seamless order flow from placement, through various Sports Endeavors IT systems and production facilities, to package shipment and payment processing. This position will assist in the daily correction of order issues which impact successful shipment and billing of customer orders, with a focus on resolving payment issues.

Primary Duties and Responsibilities:

• Initiate daily contact with customers, via phone and email, related to credit card declines; collect payment on orders shipped but disputed with the customer’s credit card company
• Communicate empathetically with cardholders to confirm order validity
• Proactively correct problem orders within assigned review buckets, escalating unique situations to department leaders
• Participate enthusiastically and show commitment to the team to meet or exceed team goals and achieve legendary service standards

Qualifications and Competencies:

• Detail-oriented with strong multi-tasking and organizational skills
• Ability to operate independently in fast-paced environment
• Collections experience is desired
• Basic understanding of credit card processing and chargeback lifecycle
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Ability to work a flexible schedule to accommodate business needs
• Minimum 1 year of experience in E-commerce, customer service, or payments industry
• English/Spanish bilingual speaker is a plus

About Sports Endeavors
Sports Endeavors has been a family-owned company since 1984, and our brands include SOCCER.COM, 431 Sports and WorldSoccerShop. We are made up of players, coaches, and passionate fans. Together, we deliver an unrivaled selection of quality gear, expert advice, and stories of greatness at every level of sport. Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the "home field" for Sports Endeavors, Inc. is North Carolina's vibrant Triangle region that’s also home to Chapel Hill, Durham, and Raleigh. We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect.