Seasonal Operations Support Specialist - 2025

Buscojobs; Oregon (WI); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading eCommerce company is seeking a Seasonal Operations Support Specialist to support customer issues and enhance the customer experience. This remote role requires familiarity with company products and technical aptitude. Responsibilities include partnering with various teams, resolving technical problems, and contributing to process improvements. Strong communication skills and a background in customer service are essential. Compensation is competitive with additional benefits including sick leave and employee discounts.

Benefits

Paid Sick Leave

Minted Friends and Family Discount

Access to employee perks portal

Qualifications

• 2+ years of experience in a contact center or customer service environment.
• Experience handling technical issues preferred.
• Familiarity with eCommerce is ideal.

Responsibilities

• Respond to technical & financial tasks filed by the CS team.
• Partner with cross-functional teams to resolve customer issues.
• Assist with finding root cause solutions to ongoing customer issues.

Skills

Interpersonal skills

Communication skills

Problem-solving

Technical aptitude

Tools

Salesforce

Minted back office systems

Job description

Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI

Please note: This is a remote seasonal role, starting in October through December 2025. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!

The Role:

The Seasonal Operations Support Specialist is experienced with Minted products, services, and internal processes related to the customer experience. They support day-to-day customer issues related to technical problems. They serve as a liaison between Customer Service, Product Management, Engineering, and more. Utilizing this unique position, they work cross-functionally to track trends, identify ongoing issues to facilitate root cause solutions, guide the Customer Service team in resolving complex problems, and contribute to enhancing the overall customer experience—reports to the Associate Manager, Operations Support.

You Will:

• Respond to technical & financial tasks filed by the CS team
• Partner with Product Management, Engineering, Merchandising, Rendering & Data teams to resolve customer issues and guide Customer Service Representatives
• Work in Minted’s internal OMS, various back office systems, and Salesforce, to identify trending issues or ongoing problems causing customer pain and escalate to leadership and cross-functional teams.
• Assist with finding root cause solutions to ongoing customer issues, where possible and in partnership with cross-functional teams
• Participate in the development of new processes that improve customer experiences and/or team workflow

You Are:

• Familiar with Minted products, services, policies, and procedures.
• Excellent interpersonal and communication skills.
• Someone who leads by example, enthusiastically encouraging team members to follow Minted's best practices and departmental policies
• Able to take direction and quickly learn new procedures, processes, and products
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
• Comfortable using technology; ideally familiar and experienced with eCommerce
• Able to reliably meet a required flexible/variable hour work schedule based on business needs, and adhere to the company attendance policy

You Have:

• 2+ years of experience in a contact center or customer service environment, ideally with experience handling technical issues
• Strong technical aptitude
• Strong problem-solving & analytical skills
• Great attention to detail
• Experience with Salesforce is a plus
• Experience with Minted back office systems and tools is also a plus

Compensation:

The compensation range for the role applies to employment offers from Minted. Geo Base Salary Range 2 - Includes CO, IL, NJ, OR, TX, VA, WA- $19.19/hr. Geo Base Salary Range 3 - Includes AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI - $17.61/hr

Benefits:

Paid Sick Leave, Minted Friends and Family Discount, Access to employee perks portal

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws.