Seasonal Member Service Specialist Bilingual Spanish - Starting at 18.50 - Remote

Prime Therapeutics; Santa Fe (NM); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking a customer service representative to handle inquiries related to medication and benefits. The role offers a starting salary of $18.50 per hour, with opportunities for advancement and a remote work environment. Candidates should have at least one year of customer service experience and a high school diploma. Benefits include medical, dental, and vision insurance, among others.

Benefits

Medical, dental, and vision insurance

Paid time off

401k match

Flexibility to work remotely

Qualifications

• 1+ year of customer service experience required.
• Must have strong PC skills for navigating multiple software systems.
• Strong communication skills emphasizing professionalism and empathy.

Responsibilities

• Handle incoming calls and emails regarding medication and benefits.
• Investigate and resolve member inquiries or escalate as needed.
• Adhere to standard operating procedures related to HIPAA.

Skills

Customer service experience

Strong PC skills

Strong communication skills

Fluency in Spanish

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Starting salary at $18.50 per hour
- Opportunity for career advancement and growth within the organization
- All necessary equipment provided and shipped directly to your home
- Medical, dental, and vision insurance, paid time off, 401k match, and more
- Highly structured work environment with transferable skills within healthcare
- Flexibility to work remotely

What to Expect (Job Responsibilities):
- Handle incoming calls and emails from members, pharmacies, and doctors’ offices regarding medication and benefits
- Investigate and resolve member inquiries in a timely manner or escalate to the appropriate team member
- Adhere to standard operating procedures and training guidelines specific to HIPAA
- Participate in a 6 to 8 week training class
- Perform other duties as assigned

What is Required (Qualifications):
- High School Diploma or GED is required
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without need for work visa or residency sponsorship
- Strong PC skills with the ability to navigate multiple software systems simultaneously
- Strong communication skills with focus on professionalism and empathy

How to Stand Out (Preferred Qualifications):
- Call center experience
- Call center experience in the healthcare industry
- Work from home (remote) experience
- Fluency in Spanish

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #BilingualSpanish

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