Seasonal Member Service Specialist Bilingual Spanish - Starting at 18.50 - Remote

Prime Therapeutics; New Hanover (PA); Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare solutions provider is seeking a Seasonal Member Service Specialist bilingual in Spanish to join their remote team. Responsibilities include answering calls from members, assisting with medication inquiries, and adhering to HIPAA guidelines. Applicants should have a high school diploma and customer service experience. This role offers flexible scheduling and opportunities to grow within the company.

Benefits

Medical, dental, and vision insurance

Paid time off

401k match

All equipment provided

Qualifications

• Must have a dedicated, secure high-speed internet connection.
• 1 year of customer service experience is required.
• Must have a suitable home office setup.

Responsibilities

• Receive and handle incoming calls from members and pharmacies.
• Investigate and resolve member inquiries in a timely manner.
• Adhere to HIPAA guidelines.

Skills

Bilingual Spanish

Strong communication skills

Detail-oriented

Strong PC skills

Ability to multitask

Education

High School Diploma or GED

Job description

Overview

Our work matters. We help people get the medicine they need to feel better and live well. We do notlose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Seasonal Member Service Specialist Bilingual Spanish - Starting at 18.50 - Remote

Job Description

As a Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare. This is a seasonal position that can last 3-6+ months, though that is subject to change based on business needs.

Position Requirements

• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”).
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.
• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
• Must be available for a 6 to 8 week training class

What Prime provides

• All equipment is provided and shipped directly to your place of residence
• Highly structured work environment
• Transferable skills within Prime or within the healthcare field
• Opportunities to grow your career within Prime
• Medical, dental, and vision insurance, paid time off, 401k match, and more
• 40-hour work week (potential overtime)

Job Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Required Minimum Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented

Preferred Qualifications

• Call center experience
• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish

Minimum Physical Job Requirements

• Ability to sit 6 or more hours per day
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime
• Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

• Reports to Supervisor in the Contact Center

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the 'Benefits at a glance' button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.