Seasonal Luxury Sales Concierge

Tiffany & Co.; Cleveland (OH); Híbrido; USD 26 000 - 30 000; Tempo integral

Resumo da oferta

Tiffany & Co. in Cleveland, OH seeks Seasonal Team Members to embody the Tiffany brand in every Client interaction during the holiday season. You will be a brand ambassador, helping to convey memorable experiences and assist with various tasks to support sales and service.

The role requires excellent communication, hospitality skills and the ability to work non-traditional hours, including nights, weekends and holidays, with prior luxury retail or client-related experience preferred.

Qualificações

• Ability to work non-traditional hours including nights, weekends and holidays.
• Previous retail or luxury retail experience preferred.
• Strong communication and client service skills.
• Ability to work with a diverse client base.
• Fast-paced and changing environment.

Responsabilidades

• Be an effective brand ambassador, ensuring Clients are welcomed and have a memorable experience.
• Improve Client experience with hospitality and store amenities.
• Assist with engraving station where applicable.
• Lead floor waiting list when needed.
• Ensure hospitality area is stocked, orderly and clean.
• Communicate any service issues to management.
• Assist sales team with boxing, wrapping, and replenishing supplies; perform POS functions after purchase.
• Support operations with policies, procedures and after-sales servicing.

Conhecimentos

Customer service

Communication

Hospitality

Multi-tasking

Descrição da oferta de emprego

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Tiffany & Co. Seasonal Team Membershold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Membersare excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our clients. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.

As a Seasonal Team Member, you will:

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Experience Required:

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in the United States or in the country where the position is based.

OH Wage Transparency $18.79-22.10