Seasonal Key Holder

Hot Topic, Inc.; Merced (CA); On-site; USD 23,000 - 26,000; Part time

Job summary

Hot Topic, Inc. is seeking a Seasonal Key Holder in Merced, CA. You will support the store leadership team to deliver an exceptional customer experience and help fans get the merch they love.

You’ll train new recruits, assist in daily operations, and work with the Store Manager to meet sales goals. You’ll lead by example on the sales floor, assist with opening/closing, manage register transactions, and communicate trends to management.

Qualifications

• Previous experience in retail or customer-facing roles.
• Strong customer service and selling skills.
• Ability to stand and move around for scheduled hours and lift up to 50 pounds.

Responsibilities

• Provide an amazing shopping experience and train customers in product knowledge.
• Support store leadership and help run the store when the Store Manager is unavailable.
• Help drive sales by meeting KPIs such as UPT and ADT.
• Cover the sales floor, maintain visual standards, and assist with opening/closing tasks.
• Operate the register, process sales, and communicate shortages or overages to the Store Manager.
• Assist with planogram changes including store layout, wall, fixtures, and merchandising mix.
• Share fashion and music trends with management and HQ partners.
• Help maintain stock room organization and store cleanliness.
• Train and coach new Sales Associates as needed.
• Contribute to other activities as assigned by the Store Leader.

Skills

Customer service

Leadership

Communication

Sales skills

Fandom knowledge

Education

High School Diploma or GED

Job description

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets.

What You’ll Do

• Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills and use of the "Use of the Force"
• Step in and step up when needed. You’ll provide leadership support and help run the store when your Manager gets pulled away
• Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs: UPT and ADT
• Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store
• Work the register; you’ll process sales transactions and use your fandom knowledge to drive add on sales. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
• Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.
• Train and coach new Sales Associates as needed to help them quickly get acclimated to the team
• Any other activities as assigned by your Store Leader

What You’ll Need

• Previous experience working in a retail environment. If you love music and pop culture, you’re in the right place!
• Superpowers in providing customer service and selling
• A High School Diploma or GED equivalent
• Avenger like collaboration and communication skills, as well as Captain America-like leadership
• The usual retail stuff: able to stand and walk around during scheduled hours, reaching for merch using a ladder, step stool and pole. You’ll also have to be able to move around boxes of awesome merchandise that may weigh up to 50 pounds

$16.50 - $19 an hour

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.