Seasonal Key Holder

Hot Topic, Inc.; Chicago Ridge (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

Hot Topic, Inc. in Chicago Ridge, IL is seeking a Seasonal Key Holder to support the store leadership and deliver an exceptional customer experience for fans of music and pop culture. You’ll train new recruits, help hit sales targets, and step in when the Store Manager is unavailable.

Expect active involvement in merchandising, stock handling, and shift leadership to keep store goals on track. You’ll use your fandom knowledge to boost add-on sales, guide a great customer journey, and uphold

Qualifications

• Previous experience in a retail environment is preferred.
• Strong customer service and selling abilities are required.
• High School Diploma or GED equivalent is expected.
• Collaborative and leadership qualities comparable to a superhero team lead.

Responsibilities

• Provide an amazing shopping experience to encourage return visits.
• Lead or support store operations in the manager's absence.
• Understand and drive sales goals and key KPIs such as UPT and ADT.
• Maintain visual standards and assist with opening/closing duties.
• Handle register transactions and communicate shortages or overages to the Store Manager.
• Assist with planogram changes and merchandising.
• Communicate fashion and music trends to management and HQ.
• Maintain organized stock areas and support team training.

Skills

Retail experience

Customer service

Sales skills

Team leadership

Education

High School diploma or GED

Job description

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills and use of the Force
• Step in and step up when needed. You’ll provide leadership support and help run the store when your Manager gets pulled away
• Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs: UPT and ADT
• Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store
• Work the register; you’ll process sales transactions and use your fandom knowledge to drive add on sales. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
• Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.
• Train and coach new Sales Associates as needed to help them quickly get acclimated to the team
• Any other activities as assigned by your Store Leader

What You'll Need

• Previous experience working in a retail environment. If you love music and pop culture, you’re in the right place!
• Superpowers in providing customer service and selling
• A High School Diploma or GED equivalent
• Avenger like collaboration and communication skills, as well as Captain America-like leadership
• The usual retail stuff: able to stand and walk around during scheduled hours, reaching for merch using a ladder, step stool and pole. You’ll also have to be able to move around boxes of awesome merchandise that may weigh up to 50 pounds

$15.50 - $17.85 an hour

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.