Seasonal Key Holder

Topdrawer International Corp.; Cambridge (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Employee discount

Job summary

Topdrawer is seeking a Seasonal Key Holder for Holiday 2025 in Cambridge, MA. You’ll lead on the sales floor, open/close responsibilities, and support the team through peak traffic from November through mid-January.

This role emphasizes warm customer interactions, product storytelling, and maintaining curated visual standards. Ideal candidates bring 2+ years of retail experience, reliability, and a passion for creativity.

Qualifications

• 2+ years of retail experience preferred.
• Reliable, welcoming, and able to work in a fast-paced environment.
• Strong interest in creativity, design, and customer relationships.

Responsibilities

• Deliver a warm, personalized customer experience during peak holiday periods.
• Lead by example on the sales floor and assist onboarding seasonal associates.
• Open and close store operations, maintain visual standards, and replenish stock.
• Support daily sales goals, conversion, and average order value.
• Stay informed on product knowledge and promotions.

Skills

Retail experience

Leadership

Customer service

Job description

Seasonal Key Holder – Holiday 2025

About Topdrawer

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

Seasonal Key Holder – Role Overview

As aSeasonal Key Holderat Topdrawer, you are a frontline leader who helps bring our brand to life during the busiest and most exciting time of the year. From November through mid-January, you will support exceptional customer experiences, maintain visual standards, and ensure smooth day-to-day store operations during the holiday season. You will take ownership of opening and closing responsibilities, support the team through peak traffic, and create a welcoming environment that reflects the spirit of Topdrawer.

This is an ideal opportunity for someone passionate about creativity and customer service who thrives in a fast-paced, team-oriented environment.

Please note:Seasonal employees must be available to work throughout the duration of the holiday season (November – mid-January). Requests for time off during this period cannot be accommodated.

Key Responsibilities

Customer Experience & Community

• Deliver a warm, personalized customer experience during peak holiday shopping periods

• Share product knowledge and storytelling to inspire thoughtful, intentional purchases

• Support the team in building lasting connections with new and returning customers

Team Support & Leadership

• Lead by example on the sales floor, modeling service standards and energy

• Assist with onboarding seasonal associates and mentoring team members

• Foster a supportive, collaborative environment during high-volume days

Store Operations & Merchandising

• Perform opening and closing responsibilities with accuracy and reliability

• Assist with holiday inventory receiving, stocking, and floor replenishment

• Maintain visual standards that showcase Topdrawer’s curated assortment

Sales & Business Support

• Contribute to daily sales goals, conversion, and AOV

• Help ensure store cleanliness, presentation, and readiness at all times

• Stay up-to-date on product knowledge and promotions

You Are

• An experienced retail associate or key holder (2+ years preferred)

• Reliable and committed to working through the full holiday season

• Warm, dependable, and energized by building customer relationships

• Detail-oriented, adaptable, and able to multitask in a fast-paced environment

• Passionate about creativity, design, and intentional living

Why Join Topdrawer for the Holidays?

• Gain leadership and retail experience with a growing luxury brand

• Work alongside a passionate, creative team during the most festive season of the year

• Generous Employee Discount on our beautifully designed tools for living, traveling, and creating

Compensation & Seasonal Details

• Seasonal, part-time hourly role

• Monthly Sales Commission Opportunities

• Employment runs fromNovember 1, 2025 – January 11, 2026

• No time-off requests will be approved during this period

Additional Information

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

Physical Requirements:This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact [e-mail].

Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.