Seasonal Key Holder

Itoya Topdrawer Corp.; Boston (MA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Employee discount

Leadership experience

Job summary

A growing luxury retail brand in Boston is seeking a Seasonal Key Holder to lead customer experiences during the holiday season. You will foster a collaborative environment, manage store operations, and build customer relationships. Candidates should have 2+ years of retail experience and be available from November 1, 2025, to January 11, 2026. This part-time role offers commission opportunities and an employee discount.

Qualifications

• 2+ years of experience as a retail associate or key holder.
• Reliable and committed to work throughout the holiday season.
• Passionate about creativity, design, and customer service.
• Detail-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Deliver personalized customer experience during peak holiday shopping.
• Lead by example on the sales floor and mentor team members.
• Perform opening and closing responsibilities accurately.
• Assist with holiday inventory and maintain visual standards.
• Contribute to daily sales goals and ensure store readiness.
• Contribute to daily sales goals, cleanliness, and readiness at all times.

Skills

Customer relationship building

Retail experience

Multitasking

Leadership

Detail-oriented

Job description

Seasonal Key Holder - Role Overview

As a Seasonal Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life during the busiest and most exciting time of the year. From November through mid-January, you will support exceptional customer experiences, maintain visual standards, and ensure smooth day-to-day store operations during the holiday season. You will take ownership of opening and closing responsibilities, support the team through peak traffic, and create a welcoming environment that reflects the spirit of Topdrawer.

This is an ideal opportunity for someone passionate about creativity and customer service who thrives in a fast-paced, team-oriented environment.

Please note: Seasonal employees must be available to work throughout the duration of the holiday season (November - mid-January). Requests for time off during this period cannot be accommodated.

Key Responsibilities

Customer Experience & Community

• Deliver a warm, personalized customer experience during peak holiday shopping periods
• Share product knowledge and storytelling to inspire thoughtful, intentional purchases
• Support the team in building lasting connections with new and returning customers

Team Support & Leadership

• Lead by example on the sales floor, modeling service standards and energy
• Assist with onboarding seasonal associates and mentoring team members
• Foster a supportive, collaborative environment during high-volume days

Store Operations & Merchandising

• Perform opening and closing responsibilities with accuracy and reliability
• Assist with holiday inventory receiving, stocking, and floor replenishment
• Maintain visual standards that showcase Topdrawer’s curated assortment

Sales & Business Support

• Contribute to daily sales goals, conversion, and AOV
• Help ensure store cleanliness, presentation, and readiness at all times
• Stay up-to-date on product knowledge and promotions

You Are

• An experienced retail associate or key holder (2+ years preferred)
• Reliable and committed to working through the full holiday season
• Warm, dependable, and energized by building customer relationships
• Detail-oriented, adaptable, and able to multitask in a fast-paced environment
• Passionate about creativity, design, and intentional living

Why Join Topdrawer for the Holidays?

• Gain leadership and retail experience with a growing luxury brand
• Work alongside a passionate, creative team during the most festive season of the year
• Generous Employee Discount on our beautifully designed tools for living, traveling, and creating

Compensation & Seasonal Details

• Seasonal, part-time hourly role
• Monthly Sales Commission Opportunities
• Employment runs from November 1, 2025 - January 11, 2026
• No time-off requests will be approved during this period

Additional Information

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact [e-mail].

Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position