Seasonal Inbound Customer Service Representative

ACC Premiere, LLC.; Dubuque (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

ACC Premiere, LLC. recherche des professionnels du service client pour des postes à distance. Le candidat idéal devra gérer les demandes des clients avec efficacité et précision, en utilisant ses compétences en communication. Avec une formation complète et un environnement de travail centré sur l'employé, ce rôle offre une belle opportunité d'épanouissement professionnel. Le salaire est de 11,50 $ de l'heure, avec des avantages tels que des assurances et un plan 401(k).

Benefits

Assurances santé, dentaire, vision et vie

Plan 401(k)

Congés payés

Programme d'assistance aux employés

Qualifications

• Expérience requise en interaction avec les clients.
• Capacité à utiliser un PC et naviguer sur Internet.
• Compétences en communication écrite et orale en anglais.

Responsibilities

• Répondre aux demandes des clients par téléphone, email et chat.
• Documenter et mettre à jour les dossiers clients.
• Augmenter la fidélisation des clients par des solutions créatives.

Skills

Communication orale

Résolution de problèmes

Travail en équipe

Education

High School

Job description

Job Details

Level: Experienced

Job Location: Dubuque Office - Dubuque, IA

Education Level: High School

Salary Range: $11.50 - $11.50 Hourly

Description

Are you passionate about delivering exceptional service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have experience in retail and customer service, we want to hear from you!

We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX, WV, and WY!

Pay rate: $11.50/hour

RESPONSIBILITIES:

• Handle customer inquiries via phone, email, and chat; some outbound calls/emails required
• Provide information about products and processes
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently
• Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information

Requirements Include:

• Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
• Experience in an environment in which customer interaction is required
• Excellent oral and written communication skills in English
• Enjoys working on a team

Training:

• Product training
• Systems training
• On-the-job training
• 100% attendance required

Home Environment and Workspace:

• Dedicated home office workspace, preferably a separate room with its own door
• Ability to hardwire internet, plug directly into your router
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
• You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

Benefits

• Health, dental, vision, and life insurance
• 401(k)
• Paid time off
• Employee assistance program

Job Type: Full-time

Pay: $11.50 per hour

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Work Location:

• Remote

Ready to make a difference? Apply today and join a team that values your skills and contributions!

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Qualifications